Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Hobbies
Timeline
Generic

Zahira Fathima

Augustine Heights,Qld

Summary

An energetic, motivated, and dedicated individual with a passion for continuous learning and knowledge sharing. Committed to staying up-to-date with industry trends and leveraging new technologies to drive organisational success. Seeking to gain experience in HR and make a long-term commitment to building a successful career in the HR field. Offering strong interpersonal skills that foster effective communication and collaboration, along with a high level of attention to detail that supports accurate and compliant HR operations. Dedicated to contributing to organizational success through people-focused strategies and continuous professional development.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

AAMI Insurance
03.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Team Member Dairy (Second In-charge)

Coles
04.2018 - 02.2023
  • Provide leadership as a customer service champion for the shift;
  • Team Development including: selling skills, train, coach and supervise Shift Supervisors and crew members, delegate tasks to maximise restaurant performance;
  • Handle and resolve customer complaints, with the aim of achieving 100% customer satisfaction;
  • Stock Control: take appropriate steps to minimise stock run outs whilst minimising waste, oversee the receiving and storage of all stock, in line with company policies and procedures;
  • Ensure all areas of the store Department are presented in accordance with the company's policy and procedures.
  • Perform opening and closing duties, and all other daily routines in accordance with company policy and procedures, stock checklists and trading hours;
  • Ensure safe work procedures are implemented and carried out;
  • Ensure all employees are inducted and trained in accordance with the Company Safety Policy to ensure a safe and secure environment for all staff, customer and any Visitors.
  • With being team Member in Dairy, I have also worked in service including Customer Enquiries and taking phone calls.

Education

Certificate III - Health Administration

Mater Education
South Brisbane
01.2021

Masters - Business Administration

Osmania University of Hyderabad
Hyderabad
01.2013

Bachelors - Psychology and Political Science

St. Mary's Degree College
01.2011

Skills

  • Good communication skills
  • Customer relations
  • Excellent written and oral communication
  • Complaint handling
  • Problem resolution
  • Project management
  • Regulatory compliance
  • Senior leadership support
  • Data entry
  • Prioritization
  • Building rapport
  • Administrative support
  • Critical thinking
  • Brand representation

Hobbies and Interests

  • Food & Cooking, I am passionate about food, where it comes from and the techniques in preparing and serving it.
  • Sports, I love running and playing different sports. On weekends I enjoy playing Tennis with my friends and I also take part in races.

Accomplishments

  • Awarded Elevate Q2 winner-Silver Achiever in my current role.

Hobbies

Enthusiastic long-distance runner; have completed multiple half marathons and a full marathon, demonstrating discipline, endurance, and goal-oriented focus.

Timeline

Customer Service Specialist

AAMI Insurance
03.2024 - Current

Team Member Dairy (Second In-charge)

Coles
04.2018 - 02.2023

Certificate III - Health Administration

Mater Education

Masters - Business Administration

Osmania University of Hyderabad

Bachelors - Psychology and Political Science

St. Mary's Degree College

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Zahira Fathima