Zahlia Hogan-van Rooij
Byron Bay
Summary
I am 24 years old, A confident, enthusiastic and approachable person, I have a strong work ethic and enjoy being part of a team. I have great verbal communication skills which enable me to provide excellent customer service. I have worked in a variety of places which has allowed me to have a broad understanding of different work scenes.
Overview
10
10
years of professional experience
Work History
Waitress / Retail Assistant
The Coterie
08.2024 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender
Casa De Playa
07.2023 - 10.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assist in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Working fast and well under pressure as weekends turn into a club setting
- Pack down / clean bar
- Kept bar presentable and well-stocked to meet customer needs.
Bartender / Waitress
4 Pines / Down Under Bar
01.2021 - 12.2022
- Runing 4 Pines alone
- Take food orders / Serve food
- Great Organization
- Counting all earnings from the day/night then depositing into the safe
- Pour Beer / Drink making
- Cleaning.
Cleaner
Oaks Resort
01.2021 - 03.2022
- 5 Star Resort
- Great time management
- Cleaning rooms alone and under set times
- Help accommodate guests to the best of my ability.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
Waitress / Hostess
Seabean Spanish Tapas Bar
01.2019 - 11.2021
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Providing excellent wait service to ensure satisfaction
- Managing & hosting.
- Greeted customers and provided menus.
- Memorize the specials menu and verbalize to customers.
Airbnb Cleaner
Port Dougas Concierge
04.2020 - 08.2021
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Communicated with staff to address specific cleaning needs and concerns
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
Crew Member
McDonalds Family Restaurant
04.2017 - 06.2019
- Provide excellent customer service
- Drive-thru’ Attendant
- Maintain a hygienic and sanitary workspace
- Operating a cash register
- Handling card and cash transactions.
Fine Dining Waitress
The Grove Restaurant and Event Space
01.2017 - 04.2019
- Provide excellent customer service to guests
- Greet and escort customers to their tables
- Meet with restaurant staff to review daily specials, changes to the menu and service specifications and reservations
- Catering for functions and events
- Taking customer orders and delivering food and beverages
- Running the Pass.
Waitress
Divas Tandoori Indian Restauran
01.2015 - 11.2017
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Taking bookings over phone and face to face.
- Communicated daily specials to customers.
Retail Sales Assistant
One Stop Discount Shop
03.2015 - 06.2017
- Stock management and stocktakes
- Handling card and cash transactions
- Providing customers with advice on the right products for them
- Organizing merchandise
- Counting up the day’s takings and depositing the proceeds into the safe.
Education
RSA
VCE Year 12 Completion -
Leongatha Secondary College
12.2018
Skills
- Customer service
- Communication skills
- Self motivation
- Adaptive thinking
- Time management
- Working well under pressure
- Club setting experience
- Ability to work well with others
References
- Frank Free, Manager, 4 Pines, 0450 679 366
- Henry Johnston, Owner, Seabean Spanish Tapas Bar, 0408 124 337
Timeline
Waitress / Retail Assistant
The Coterie
08.2024 - 01.2025
Bartender
Casa De Playa
07.2023 - 10.2024
Cleaner
Oaks Resort
01.2021 - 03.2022
Bartender / Waitress
4 Pines / Down Under Bar
01.2021 - 12.2022
Airbnb Cleaner
Port Dougas Concierge
04.2020 - 08.2021
Waitress / Hostess
Seabean Spanish Tapas Bar
01.2019 - 11.2021
Crew Member
McDonalds Family Restaurant
04.2017 - 06.2019
Fine Dining Waitress
The Grove Restaurant and Event Space
01.2017 - 04.2019
Retail Sales Assistant
One Stop Discount Shop
03.2015 - 06.2017
Waitress
Divas Tandoori Indian Restauran
01.2015 - 11.2017
VCE Year 12 Completion -
Leongatha Secondary College
RSA
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