Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zahlia Smiles

Pottsville,NSW

Summary

Dynamic, detail-focused, and highly dependable. My approachable nature and unwavering professionalism are key to delivering outstanding results.

I have worked in the real estate industry for close to 4 years, and the reason I am applying for these roles in particular, is because it allows me to use my skills of complex administration and accounting, while contributing to an company that values community development. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

McGrath
06.2024 - Current
  • Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
  • Directed initiatives to improve work environment, company culture and overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Trained and guided team members to maintain high productivity
  • Followed up with vendors & clients to ensure they were up to date at every step of the sales process
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.

Sales Administrator

McGrath Byron Bay
03.2022 - 06.2024
  • Prepared proposals, presentations, and other marketing materials for sales meetings
  • Maintained thorough understanding of company policies & legislative requirements
  • Streamlined data entry process for improved efficiency and reduced errors
  • Developed excellent communication skills through providing advice and guidance on property-related matters
  • Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry
  • Guided and assisted buyers and sellers throughout entire transaction process
  • Proficient in preparing detailed contracts and documents related to real estate transactions
  • Performed comparative market analysis to estimate property value
  • Resolved issues and conflicts during purchase or sale of real estate property
  • Incorporated efficient time management strategies to complete tasks within deadlines
  • Adhered to strict confidentiality protocols when handling sensitive data related to real estate transactions
  • Ensured quality assurance when reviewing documents for accuracy prior to closing
  • Collaborated with legal professionals to ensure compliance with all applicable laws.

Office Manager

McGrath Byron Bay
01.2021 - 03.2022
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
  • Resolved customer inquiries and complaints with timeliness and professionalism
  • Created and maintained filing systems to ensure accurate record keeping
  • Demonstrated ability to coordinate and manage multiple tasks efficiently and effectively
  • Provided excellent customer service while handling all incoming calls and walk-in visitors professionally
  • Actively involved in the hiring process of new staff members including interviewing candidates
  • Managed day-to-day operations such as scheduling repairs and maintenance services within budget constraints.

Store Assistant

The Cellar
01.2019 - 01.2021
  • Performed general housekeeping tasks such as cleaning up spills, tidying shelves and organizing stock rooms
  • Demonstrated excellent customer service skills, resolving customer complaints and inquiries in a timely manner
  • Maintained accurate records of daily transactions, performed cash handling duties and balanced the till at end of shift
  • Developed an in-depth knowledge of store products, providing customers with product information and advice when needed
  • Worked closely with team members to provide a friendly shopping environment for customers
  • Received incoming shipments from suppliers, checked off invoices against goods received and stored them appropriately
  • Communicated frequently with store manager or supervisor to discuss strengths, opportunities and trends in business
  • Checked inventory listings and logs with actual stock on shop shelves, reporting discrepancies to managers
  • Examined merchandise to verify correct pricing and display location
  • Processed returns and exchanges in accordance with company policies
  • Assisted management in training new staff members on how to use equipment properly and complete tasks effectively.

Education

Certificate IV - Real Estate

Real Estate Training Australia
Sydney NSW
12.2022

High School Certificate -

St Johns College, Woodlawn
09.2018

Skills

  • Problem-Solving
  • Adaptability and Flexibility
  • Team Collaboration
  • Reliability
  • Problem-solving aptitude
  • Management
  • Multitasking
  • Maintaining Compliance
  • Conflict Mediation
  • Data Management
  • Client Relationship Management
  • Time management abilities
  • Production Support
  • Interpersonal Skills
  • Effective Communication

Certification

Real Estate license

References

References available upon request

Timeline

Operations Manager

McGrath
06.2024 - Current

Sales Administrator

McGrath Byron Bay
03.2022 - 06.2024

Office Manager

McGrath Byron Bay
01.2021 - 03.2022

Store Assistant

The Cellar
01.2019 - 01.2021

High School Certificate -

St Johns College, Woodlawn

Certificate IV - Real Estate

Real Estate Training Australia

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