ZAHLIA YURI MARSH
Logan,Australia
Summary
Motivated and adaptable professional with experience in debt recovery, customer relations, and administrative support.
Currently working towards extending study and knowledge across various industries. Known for a strong work ethic, excellent communication skills, and a commitment to learning and development. Proven ability to manage tasks efficiently, resolve conflicts, and handle customer inquiries in high-pressure environments. Eager to continue building new skills and take on additional responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager / Hardship Lead
ARMA Group
08.2023 - Current
- Manage client relationships, ensuring timely communication and satisfaction.
- Assist clients experiencing hardship with tailored financial solutions.
- Coordinate and organize events for client engagement and education.
- Oversee portfolio management and resolution of payment issues.
- Handle sensitive customer inquiries and complaints in a professional manner.
Administration Officer
Pacific Claims
12.2022 - 08.2023
- Provided administrative support, including data entry, client communication, and document management.
- Managed customer claims, ensuring timely updates and resolution.
- Assisted in the preparation of reports and maintained accurate records.
Admin Assistant
MGA Insurance Brokers
11.2020 - 12.2022
- Assisted with administrative duties, including managing emails and scheduling appointments.
- Provided broker support regarding insurance claims.
- Maintained filing systems and managed client documents.
Education
Year 12 completion - undefined
Burpengary Sate Secondary College
Skills
- Strong communication with diverse age groups
- Creative and solution-oriented thinking
- Proficient in Microsoft Office and technology
- Goal-focused and deadline-driven
- Quick learner with a positive attitude
- Detail-oriented and organized
- Conflict resolution and customer service expertise
- Money handling and financial transactions
- Multitasking and event coordination
- Portfolio and hardship management
Certification
- Blue card
- Yellow card
References
Karen Takken, MGA Insurance
Brokers – 0418 731 862
Grace Reeves, Pacific Claims – 0455510157
Emma Whiting, ARMA Group – 0434 131 044
Please ask about casual employment prior to 2020 if required.
Timeline
Customer Relationship Manager / Hardship Lead
ARMA Group
08.2023 - Current
Administration Officer
Pacific Claims
12.2022 - 08.2023
Admin Assistant
MGA Insurance Brokers
11.2020 - 12.2022
Year 12 completion - undefined
Burpengary Sate Secondary College
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