Zahra Al Edany
Melbourne,VIC
Summary
I am keen to commence a career in passenger service where I can demonstrate my strong communication skills, My longer term goals include pursuing a career in Australia customs and immigration. I show a high level of maturity as a Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach. Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Amani Travel and Money Exchange
Melbourne , Victoria
2023.03 - 2024.03
- Resolving booking issues, providing travel recommendations, ensuring customer satisfaction.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Communicated effectively with team members to ensure timely response times for customers.
- Liaised between the company and its partners in order to provide better service.
Support Worker
NDIS Community care
Melbourne , Victoria
2022.01 - 2023.03
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Receptionist
Medical Centre
Melbourne , Victoria
2020.12 - 2021.11
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Bachelor of Criminal Justice - Criminal Justice
RMIT University
Melbourne, VIC2024-07
Skills
- Passenger Service and Safety
- Service team Collaboration
- Strong Work Ethic
- Proficient using MS Word , internet and email
- Ability to work well as part of a team or independently as required
- Responsible for managing customer expectations in delivering superior levels of service
- Strong communication and interpersonal skills
- Bi-lingual-Fluent in English and Arabic
Languages
Arabic
Professional
English
Professional
Affiliations
- swimming, Reading, Planning, Drawing, Design, Basketball.
References
References available upon request.
Timeline
Customer Service Executive
Amani Travel and Money Exchange
2023.03 - 2024.03
Support Worker
NDIS Community care
2022.01 - 2023.03
Receptionist
Medical Centre
2020.12 - 2021.11
Bachelor of Criminal Justice - Criminal Justice
RMIT University
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