Zahra Ali

• Supervised staff, handled cash and completed End of Day (EOD) procedures.
• Managed phone orders, maintained tills and conducted stock lists and counts.
• Provided staff training, ensuring smooth operations and exceptional service.

Key responsibilities included:

• Managing over the phone payments, answering inquiries, facilitating bookings through guest manager software.
• Handling vouchers, resolving customer complaints, engaging with customers on social media platforms.
• Produced detailed booking reports using Excel, and organized appointments.
• Demonstrated outstanding customer service and communication skills, effectively managing complaints and implementing resolutions.

Key responsibilities:

• Managed outbound and inbound calls, providing maintenance services to NSW Land and Housing Corporation (LAHC).
• Logged tenant maintenance orders and coordinated with the NSW housing contact center and with private contractors.
• Addressed tenant complaints and utilized software such as SAP CRM for tenant work order creation.
• Utilized Mobility for following up on tenant work orders and Genesys for rostering and time managment.