Summary
Overview
Work History
Education
Skills
Languages
Publications
Timeline
Hi, I’m

Zahra Sabir

Glen Waverly,Vic
Zahra Sabir

Summary

Dedicated professional with a strong foundation in Superannuation and investments. Proven team player known for providing exceptional customer service and demonstrating meticulous attention to detail. Takes ownership of tasks, identifying opportunities for process improvement and implementing effective solutions with 10 years of work experience. Adept at clear communication, both written and verbal, and committed to continuous learning to maintain up-to-date industry knowledge. Known for meeting deadlines and benchmarks while maintaining excellent relationships with internal and external stakeholders. Flexible and adaptable, willing to take on additional responsibilities as needed.

Overview

16
years of professional experience

Work History

Insignia Financial
Melbourne, Vic

Adviser Solutions Specialist
01.2023 - Current

Job overview

  • Manage calls, emails, and administrative tasks for financial advisers.
  • Foster strong relationships with internal and external customers.
  • Provide exceptional customer service to both internal and external parties.
  • Identify customer needs beyond account changes.
  • Process requests via phone/email with focus on volume, cycle time, and quality.
  • Understand and enforce compliance obligations; establish necessary controls.
  • Identify and report concerns about poor compliance or risk management.
  • Highlight potential risks to management for proper assessment and mitigation.
  • Complete mandatory training to grasp regulatory context and role requirements.
  • Collaborate within the team to enhance customer service and meet objectives.
  • Share and enhance knowledge collaboratively.
  • Continuously enhance methods by identifying value steps.

Mappedpk

Founder & Owner
01.2019 - Current

Job overview

  • Determined company board by selecting members and detailing operations
  • Recruited and retained top talent to achieve company mission
  • Engaged team in discussions and planning sessions to take and evaluate opinions
  • Determined company mission to keep team members aligned in serving customers
  • Analyzed operations to evaluate company performance and to determine areas of potential improvement.

Insignia Financial
Melbourne, Victoria

Employer Solutions Specialist
10.2022 - 12.2022

Job overview

  • Referred unresolved customer grievances to designated departments for further investigation
  • Providing Helpdesk support for Transact, IOOF Employer Solutions Clearinghouse; assist employers with payments and complex queries
  • Made appropriate account corrections to resolve customer problems
  • Obtained and examined relevant information to assess the validity of complaints and determine possible causes
  • Recorded details of complaints to maintain up-to-date records of customer interactions and transactions
  • Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Bacchus march Montessori
Melbourne, Vic

Elementary Montessori Directress
05.2007 - 04.2014

Job overview

  • Collaborated with faculty members to evaluate and improve curriculum
  • Enforced administration policies and rules governing students
  • Collaborated with other teachers and administrators in development, evaluation and revision of Montessori programs.

Education

Indus Valley

Bachelor Of Architecture from Architecture, Art & Architecture
01.2021

University Overview

Summer School In Energy And Future
UCL, London

Certificate from Architecture
07.2016

University Overview

AMI Montessori Internationale
Karachi, Pakistan

Certificate from Education
01.2005

University Overview

Skills

  • Compliance
  • Risk Management
  • Customer Service
  • Financial Advisers
  • Relationship Building
  • Process Efficiency
  • Team Collaboration

Languages

Languages
  • English
  • Urdu
  • Bilingual

Publications

Publications
  • Cartographer by the Sea- Forbes

Timeline

Adviser Solutions Specialist
Insignia Financial
01.2023 - Current
Employer Solutions Specialist
Insignia Financial
10.2022 - 12.2022
Founder & Owner
Mappedpk
01.2019 - Current
Elementary Montessori Directress
Bacchus march Montessori
05.2007 - 04.2014
Indus Valley
Bachelor Of Architecture from Architecture, Art & Architecture
Summer School In Energy And Future
Certificate from Architecture
AMI Montessori Internationale
Certificate from Education
Zahra Sabir