Summary
Overview
Work History
Education
Skills
Timeline
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Zahra Jafari

Melbourne

Summary

Dynamic leader and adept problem-solver with a proven track record at Ghan Mart, where I enhanced team performance and customer satisfaction through expert cash handling and exceptional customer service. Trained and mentored staff, ensuring operational excellence and fostering strong customer relationships. Renowned for adaptability and a positive attitude, consistently delivering results beyond expectations. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation. Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Ghan Mart
01.2024 - 10.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

Pharmacy

Cranbourne East Secondary School
10.2024

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Flexible Schedule
  • Punctual and Reliable
  • Adaptability and Dependability
  • Customer Assistance

Timeline

Cashier Team Lead

Ghan Mart
01.2024 - 10.2024

Pharmacy

Cranbourne East Secondary School
Zahra Jafari