Zahra Shahriar
Melbourne
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Operations and Client Relations Administrator
BdhSterling Tax
08.2023 - Current
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Collaborated with peers and other business areas to leverage best practices.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Supervisor
JayJays
05.2022 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate
TK Maxx
06.2021 - 11.2023
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Tutor
EzyMath
01.2020 - 01.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Taught students remotely using online video chat platform and other delivery channels.
Waitress
Cafe Mizzuna
07.2019 - 02.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Assistant Teacher
Little Wonders
06.2013 - 07.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
Education
Bachelor of Science - Psychology
Deakin University
Geelong, VIC2024
Bachelor of Science - Psychology
University of Canberra
Canberra, ACT2019
High School Diploma -
Point Cook Senior Secondary College
Point Cook, VIC11.2018
Primary-Middle School -
Sunbeams School
Dhaka, Bangladesh2016
Skills
- Verbal and Written Communication
- Process Enhancements and Revisions
- Client Account Management
- Client Inquiries
Hobbies
Artist at @paintingwithapaintbrush
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Operations and Client Relations Administrator
BdhSterling Tax
08.2023 - Current
Supervisor
JayJays
05.2022 - 11.2023
Associate
TK Maxx
06.2021 - 11.2023
Tutor
EzyMath
01.2020 - 01.2021
Waitress
Cafe Mizzuna
07.2019 - 02.2020
Assistant Teacher
Little Wonders
06.2013 - 07.2015
Bachelor of Science - Psychology
Deakin University
Bachelor of Science - Psychology
University of Canberra
High School Diploma -
Point Cook Senior Secondary College
Primary-Middle School -
Sunbeams School
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