Zahra Zahid
Pakenham,Victoria
Summary
With a comprehensive background encompassing in fast-paced environments whilst handling diverse administrative and financial responsibilities, I have developed a profound grasp of day-to-day operations, reconciling, database management while nurturing strong enthusiasm for stakeholder management. Naturally inclined towards logical thinking and possessing a rapid learning curve, I bring to the table a robust analytical mindset that has facilitated process enhancements and elevated overall outcomes. My capability has been evident throughout my career and I am eager to continue to develop my skills and further my growth and success in my next role.
Overview
9
9
years of professional experience
Work History
Mortgage Clerk
Purcell Partners
03.2024 - 04.2024
- Preparing around loan documents.
- Reviewing and certifying executed mortgage and loan documents
- Collating and providing designated agents with documentation for stamping and lodgements at State Land Title Offices.
- Undertaking Land title searches for all states
- Coordinating and booking settlements
- Utilization of PEXA
- Calculating and communicating settlement funding and fee amounts (funds available and pay out figures)
Associate, Digital Settlements, Lending Services
National Australia Bank
11.2022 - 01.2024
- Arrange the disbursal & collection of loans via the company’s Loan Management System
- Ensure all incoming documents are in line with compliance requirements
- Verify information as per company & banking policy prior to final settlement
- Communicating directly with clients, suppliers, vendors, other internal teams & external partners
- Ensuring transactions are documented in accordance with customer needs, legal requirements and in line with Policy and Procedure
- Maintain, manage, & update settlement data in Pexa and Sympli
- Completing reconciliations as required
- Calculate the payout figures via Siebel.
Home Loan Officer
National Australia Bank
10.2019 - 11.2022
- Verifying signed documents received from customer while adhering to all policies and procedures to ensure maximum efficiency and privacy to our stakeholders
- Escalating any concerns or issues to the Team Lead, Analysts or Operations Manager for corrective action to be taken to ensure the high-quality service standards weren’t impacted
- Fulfilled various administrative responsibilities essential for service efficiency, including filing, record maintenance, creating accounts, and basic system and equipment upkeep
- Liaised with internal and external stakeholders to promptly address instructions, inquiries, and concerns, fostering positive working relationships
- Provided coaching, monitoring, and supervision to direct reports to ensure their compliance with FSRA requirement while upholding professional and ethics with external legislation, bank standards, and internal operating policies.
Customer Relationship Manager
Global Freight Ltd., MGH group
02.2015 - 04.2016
- Handled inbound and outbound telecommunications professionally
- Processing shipment documentation using SAP software
- Facilitated meetings and social events with buyers and suppliers
- Updating order information in the system.
Education
Master of Professional Accounting and Business Administration -
HOLMES Institute
01.2019
Bachelor of Business Administration -
BRAC University
01.2014
Skills
- Google Analytics
- Siebel
- SAP
- Oracle
- File Management
- Data Interpretation
- Microsoft Office Suite
- Banking knowledge
- Real Estate Transactions
- Loan Servicing
- Insurance Verification
- Document Review
Pastexperience
- Team Member – Nandos
- Front of House – The Levenson
- Customer Service hand – Alibaba Restaurant, Melbourne Airport, Terminal 4
- Senior Brand Executive – Unilever Bangladesh
- Brand Catalyst – Phillip Morris International
References
- Rob Pachi, Lead Settlements, Lending Services, National Australia Bank, 0457 049 754, Rob.Pachi@nab.com.au
- Manny Singh, Lead FHOG, Lending Services, National Australia Bank, 0452 093 290, Mandeep.singh@nab.com.au
- Iftekhar Uddin, Team lead KYC, National Australia Bank, 0402 077 265, Iftekhar.uddin@nab.com.au
- Mukbul Ahmed, Senior QA Engineer, Sportsbet, 0404 408 874, mamukul@yahoo.com
Timeline
Mortgage Clerk
Purcell Partners
03.2024 - 04.2024
Associate, Digital Settlements, Lending Services
National Australia Bank
11.2022 - 01.2024
Home Loan Officer
National Australia Bank
10.2019 - 11.2022
Customer Relationship Manager
Global Freight Ltd., MGH group
02.2015 - 04.2016
Master of Professional Accounting and Business Administration -
HOLMES Institute
Bachelor of Business Administration -
BRAC University
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