Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Zahraa Chamseddine

Punchbowl,NSW

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude, Willingness to take on added responsibilities to meet team goals. Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.

Overview

5
5
years of professional experience

Work History

PWC Financial Crime Analyst

PWC
05.2022 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated strong organisational and time management skills while managing multiple projects.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analysed information and providing solutions to problems.
  • Organised and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service
  • Excellent communication skills, both verbal and written

Customer Service Supervisor

COLES SUPERMARKETS
03.2019 - 01.2023
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
  • Coached team members to deliver hospitable, professional service while adhering to set service models
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Created customer support strategy to increase customer retention
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Assisted with preparing information required for quotes and addressed potential service concerns
  • Standardized office structures and processes to promote collaboration and increased performance
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.

Education

Bachelor of Business And Marketing - Marketing

Western Sydney University
Paramatta
06.2024

Business And Marketing -

Western Sydney University
Sydney, NSW
5.2024

Skills

  • Aiding with mortgages
  • Resetting password or logging in - General Banking
  • Whole leadership
  • Technical capabilities / Experiences Software
  • Business acumen
  • Building Relationships
  • Taking on responsibility of Team Lead and instructing team members on particular Processes
  • Making PowerPoints and letting people shadow
  • Working to combat financial crime and fraud
  • Using New software
  • Analyst Relations
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Written Communication
  • Self-Motivated
  • Decision-Making
  • Flexible and Adaptable
  • Qualitative Analysis

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.

Languages

Arabic
Full Professional
English
Native or Bilingual

Timeline

PWC Financial Crime Analyst

PWC
05.2022 - Current

Customer Service Supervisor

COLES SUPERMARKETS
03.2019 - 01.2023

Bachelor of Business And Marketing - Marketing

Western Sydney University

Business And Marketing -

Western Sydney University

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Zahraa Chamseddine