Zahrae Miladi
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Merchant Servicing Advisor
National Australia Bank
07.2022 - Current
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Taking ownership and resolve customers complaints and enquiries at first point
- Communicate with other departments of the bank to resolve merchants/ customers issues
- Enhanced customer engagement by implementing feedback system, leading to service improvements and higher satisfaction rates.
- Training and coaching co-workers in proficiency hub to enhance their performance
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Collaborated with team members to meet monthly performance targets, contributing to the team's success.
Cosmetics Counter Manager
Estee Lauder
10.2017 - 06.2022
- Provided exceptional customer service through attentive listening, genuine interactions, and expert knowledge of products offered at the cosmetics counter.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the team.
- Increased sales revenue by creating and implementing promotional events and product launches.
- Conducted regular team meetings to discuss goals, strategies, and areas of improvement for the cosmetics department.
- Trained new employees on proper makeup application techniques, improving overall team performance.
- Maintained accurate inventory and sales records for department.
- Managed team of 4 associates in cosmetics department to achieve and maintain highest standards of customer service.
Sale Assistant
Marc Edward Agency
10.2015 - 10.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma -
RMIT University
Melbourne, VIC12-2013
High School Diploma -
Victorian Certificate of Education
Melbourne, VIC11-2021
Skills
- Strong analytical thinking and exceptional interpersonal skills
- Customer service and relationship
- Goal orientation
- Decision-making
- Analyzing data
- Rapport and relationship building
- Customer complaint resolution
- Creative thinking
- Team coaching and training
- Self-motivated nature
- Know your customer
- Staff management
Languages
English
Full Professional
Persian
Native or Bilingual
Arabic
Elementary
Timeline
Merchant Servicing Advisor
National Australia Bank
07.2022 - Current
Cosmetics Counter Manager
Estee Lauder
10.2017 - 06.2022
Sale Assistant
Marc Edward Agency
10.2015 - 10.2017
Diploma -
RMIT University
High School Diploma -
Victorian Certificate of Education
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