Zai Nath
Paddington,Australia
Summary
Highly motivated and hardworking individual dedicated to delivering exceptional customer service in fast-paced environments. Proven track record demonstrates ability to stay organized and focused with keen attention to detail. Possesses strong decision-making skills for effectively managing multiple concurrent tasks. Works independently or as part of a team, consistently performing at a high level.
Overview
7
7
years of professional experience
Work History
Research Analyst (Project Based)
Viida Is Life
Sydney
02.2023 - Current
- Optimized research methodologies through continuous improvement initiatives, enhancing overall process efficiency
- Interpreted data and made recommendations from findings
- Implemented quality control protocols to enhance accuracy of data and research results
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights
- Prepared detailed reports summarizing research findings and recommendations for further action
Creative Designer (Project Based)
Viida Is Life
Sydney
02.2023 - Current
- Participated in brainstorming sessions to generate fresh ideas for upcoming campaigns or projects
- Determined size and arrangement of illustrative material and copy to develop graphics and layouts for product illustrations, company logos and internet websites
- Utilized expertise and current best practices to verify quality of images, content and brand compliance
- Designed eye-catching packaging for products, strengthening brand recognition and consumer appeal
Sales Associate
Zara
Sydney, NSW
11.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Rotated stock and restocked shelves to maintain product availability and store appearance
Covid Vaccination Administration Assistant
Lane Cove Family Medical Practice
08.2021 - 11.2021
- Input patient data, set up iPad and laptops, input billing information
- Set up vaccination stations
- Supervision of patients, scan and upload consent forms and medical documentation
- Pack up tents at the end of day
Sales Consultant
David Jones
09.2020 - 01.2021
- Greet and direct customers
- Provide accurate information (e.g product features, pricing and after-sales services), and answer customers' questions about specific products/services
- Ensure products are fully stocked
- Manage sales and returns of merchandise
- Working in stock room, unpacking and actioning incoming stock (warehouse shifts)
- Provide customer feedback to the Store Manager
- Provide assistance to Store Manager as required, across different departments
Customer Service Assistant
Scene to Believe
10.2019 - 12.2019
- Greet customers and make booking for photo sessions
- Set up Santa photo booths in preparation for photo sessions
- Take photographs of customers with Santa
- Complete cash and credit card transactions and complete purchases
- Interact with customers and making sure the photo sessions go smoothly, ensuring customers, especially children are comfortable
- This requires a calm and unruffled attitude as sometimes young children can get upset prior to and during the photo shoot, The role requires a great deal of thinking on your feet, being proactive and solution focused
- Around Christmas, the booths are open for a specific period only for Santa photos, and can get very busy
- Marketing and upselling of the various photo packages
Sales Consultant
Dymocks Lane Cove
02.2019 - 06.2019
- Greet and answer customer queries
- Look up information on books
- Ensure store is well kept and products neatly displayed
- Manage sales and returns of merchandise
- Unpack and action new stock
Casual Sales Assistant
Myer
09.2018 - 12.2018
- Monitor stock levels and restock when required
- Provide customers with information on products, availability, pricing
- Receive new shipments of stock, and prepare online orders for dispatch and in store collection
- Keep up to date on product features and sales promotions
- Ensure compliance with established store policies and guidelines
- Complete cash and credit card transactions and process exchanges and refunds
- Provide solutions to address and resolve client issues or challenges
- Ensure work area including shelves and aisles are neat and tidy
Kitchen staff
Birdwood Café
11.2017 - 03.2018
- Assist in food preparation
- Maintain clean and organised workspaces
- Maintain safe work practices
Education
HSC -
Sydney Grammar School
Bachelor of Animation -
JMC Academy
01.2020
Bachelor of Arts - Bachelor of Advanced Studies
University of Sydney
01.2017
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Data Entry
- Product and service knowledge
- Document Preparation
- Data Confidentiality
Professionalreferees
Supplied on request
Extracurricular Activities
Film/Theatre - Took part in theatre productions by Australian Theatre for Young People, in acting roles and screenwriting. Played one of the lead roles in 'Baby Baby', a short film directed by Billie Pleffer, winner of the Australian Writers Guild Award for Best Short Film 2014. Sport: Played football and basketball in school, and outside of school.
Timeline
Research Analyst (Project Based)
Viida Is Life
02.2023 - Current
Creative Designer (Project Based)
Viida Is Life
02.2023 - Current
Sales Associate
Zara
11.2021 - 03.2024
Covid Vaccination Administration Assistant
Lane Cove Family Medical Practice
08.2021 - 11.2021
Sales Consultant
David Jones
09.2020 - 01.2021
Customer Service Assistant
Scene to Believe
10.2019 - 12.2019
Sales Consultant
Dymocks Lane Cove
02.2019 - 06.2019
Casual Sales Assistant
Myer
09.2018 - 12.2018
Kitchen staff
Birdwood Café
11.2017 - 03.2018
HSC -
Sydney Grammar School
Bachelor of Animation -
JMC Academy
Bachelor of Arts - Bachelor of Advanced Studies
University of Sydney