Zaiah Sepon
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality and great customer service. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
1
1
Certification
Work History
F&B Shift Leader
Voyages Ayers Rock Resort
10.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other managers to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Supervise NITA Trainees a team total of 15, 6-8 daily ensuring they are given the upmost support and training skills to guarantee completion of traineeship.
- Basic Kronos and rostering knowledge.
F&B Attendant
Voyages Ayers Rock Resort
07.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
- Enabled seamless event execution by assisting in setup, breakdown, and service during private functions or special occasions.
- Greeted and seated guests to provide friendly and welcoming experience.
- Trained new staff members on company policies and procedures.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Education
High School Diploma -
Good Counsel College - Innisfail
Innisfail, QLD2015
Skills
- Production Reporting
- Operations Support
- Customer Service Management
- Production Scheduling
- Team Motivation
- Problem-Solving
- POS System Operation
- Flexible Schedule
- Customer service focus
- Attention to detail
- Organizational skills
- Team coordination
Reference
Neil Dsilva
Restaurants Manager
E- neil.dsliva@voyages.com.au
M- 0424 388 314
Kulawa Singh
Restaurants Assistant Manager
E- kulawa.singh@voyages.com.au
M- 0432 264 085
MM
Certification
- NT Drivers License -2024
- Certificate 3 Hospitality
- Certificate 3 Business Administration
- Current NT RSA
Timeline
F&B Shift Leader
Voyages Ayers Rock Resort
10.2022 - Current
F&B Attendant
Voyages Ayers Rock Resort
07.2022 - 10.2022
High School Diploma -
Good Counsel College - Innisfail
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