Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zaid Al Khairi

Ryde

Summary

Diligent Shift Manager and third year construction student with a background in managing team schedules, resolving workplace tasks and issues, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity while demonstrating leadership and communication skills in fast-paced environments alongside a team. I bring to the table not only my academic background but also a solid foundation of practical experience. I have been employed at McDonald's for the past six years, starting at the age of 14. Over the years, I have advanced to the position of shift manager, a role that has honed my leadership and organisational skills. Managing shifts at a busy restaurant has provided me with invaluable experience in team coordination, effective communication, and conflict resolution. In addition to leading a diverse team, I have developed strong social skills, enabling me to connect with colleagues and customers alike. My ability to work collaboratively ensures that I can contribute effectively to any team dynamic, and my experience in a fast-paced environment has taught me the importance of efficiency and adaptability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

Gladesville McDonald's
01.2023 - Current
  • As a Shift Manager you are responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on your shifts
  • Supervise employees to ensure that restaurant operations and procedures are adhered to
  • Comply with restaurant safety & security standards to ensure a safe working environment for all employees and customers
  • Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant
  • Review and monitor guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals
  • Actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business
  • Work within a team to deliver the best quality and experience for our customers
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.

Crew Trainer

Gladesville McDonald's
08.2020 - 01.2023
  • As a crew trainer, duties include assisting the manager in achieving daily KPI's, as well as managing crew members on assigned stations
  • Furthermore, responsibilities include training new crew members and assessing their competency, as well as corrective training of existing crew
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.

Crew Member

Gladesville McDonald's
02.2019 - 08.2020
  • The main responsibility as a Crew Member is to ensure that the highest level of customer service is delivered, in a clean and safe environment
  • Additionally, all McDonald's Policies and Procedures must be adhered

Crew Member

West Ryde McDonald's
10.2018 - 02.2019
  • The main responsibility as a Crew Member is to ensure that the highest level of customer service is delivered, in a clean and safe environment
  • Additionally, all McDonald's Policies and Procedures must be adhered

Education

Bachelor's of Construction Project Management (Honours) -

University Of Technology Sydney
01-2026

HSC -

Ryde Secondary College
11.2022

Ryde Public School
12.2016

American International School of Jeddah
06.2014

Skills

  • Team Leader
  • Goal Driven
  • Tech Focused
  • Quality assurance
  • Customer service
  • Team development
  • Risk assessment
  • Problem Solving
  • Public Speaking
  • Co-operative
  • Decision-making
  • Employee training
  • Customer service focus
  • Workplace safety

Certification

First Aid Training

Fire Certification Training

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Shift Manager

Gladesville McDonald's
01.2023 - Current

Crew Trainer

Gladesville McDonald's
08.2020 - 01.2023

Crew Member

Gladesville McDonald's
02.2019 - 08.2020

Crew Member

West Ryde McDonald's
10.2018 - 02.2019

Ryde Public School

American International School of Jeddah

Bachelor's of Construction Project Management (Honours) -

University Of Technology Sydney

HSC -

Ryde Secondary College
Zaid Al Khairi