Zaighum Ateeq
Adelaide,SA
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freelancing
Online Tech
05.2019 - Current
- Completed and delivered couple of projects on fiver
- Created and developed websites for some business clients.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
Web Designer
Avm Creative Solutions
09.2021 - 05.2024
- Enhanced functionality and appearance of website and repaired functionality issues.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Designed user interface to meet client specifications,
- Translated customer requirements into technical site concepts for bidding and initial planning purposes.
- Designed highly engaging interactive user interfaces that complied with modern web standards.
Website Manager
Royal Fans Gujrat Pakistan
06.2017 - 02.2018
- Developed online system for the fans factory, managed point of sales software and developed their website
- Identified, logged, and resolved technical problems with software applications or network systems
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Collaborated with business development personnel to verify compliance with customer requirements.
Network Administrator
Royal Fans Gujrat
06.2016 - 11.2017
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Identified and immediately resolved issues with network devices.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Master of Information Technology - Network Security
Charles Sturt University
Bachelor of Software Engineering -
University of Gujrat
Skills
- System enhancement
- Configuration Management
- Hardware upgrades
- Helpdesk call support
- Network Performance Analysis
- Network Security
- Network Troubleshooting
- Hardware diagnostics
- Microsoft Office expert
Certification
Licensed [IEEE] - [Wireless sensor Networks using image processing for fire detection]
Https://ieeexplore.ieee.org/document/9371798
Timeline
Web Designer
Avm Creative Solutions
09.2021 - 05.2024
Freelancing
Online Tech
05.2019 - Current
Website Manager
Royal Fans Gujrat Pakistan
06.2017 - 02.2018
Network Administrator
Royal Fans Gujrat
06.2016 - 11.2017
Master of Information Technology - Network Security
Charles Sturt University
Bachelor of Software Engineering -
University of Gujrat
Licensed [IEEE] - [Wireless sensor Networks using image processing for fire detection]
Https://ieeexplore.ieee.org/document/9371798
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