Highly organized and experienced project manager with a track record of successful project delivery. Proficient in project management methodologies, stakeholder management, and project planning. Skilled in team management and communication, with a focus on fostering collaboration and delivering results.
Hi, I’m
Zain Asad
Project Manager
Sydney,NSW
Summary
Overview
5
years of professional experience
5
years of post-secondary education
Work History
ELMO SoftwareSydney, NSW
Digital IT Project Manager
11.2021 - 03.2023
Job overview
- Successfully oversaw the implementation of survey builds for more than 45 clients spanning diverse industry sectors, such as hospitality, aged care, retail, education, and government, resulting in revenue generation exceeding $500,000.
- Efficiently gathering client requirements and creating customized surveys to align with the specific needs of the client's business.
- Conducted software application training sessions for clients to enhance their understanding of how to utilize it, enabling them to gain valuable insights from the data collected through their surveys.
- Achieved a customer satisfaction rate of 95% by utilizing exceptional communication skills and effective time management techniques for each project.
- Successfully facilitated the migration of data from an outdated legacy solution to a new and improved system.
- Mentored and motivated team members, ensuring high levels of collaboration, accountability, and productivity.
- Collaborated closely with the product team to improve software application features by leveraging Confluence and Jira.
- Analyzed customer usage patterns of our solution to identify and prioritize areas requiring future enhancements.
- Identified issues, analyzed relevant information, and devised effective solutions to resolve problems.
- Demonstrated track record of developing and implementing innovative solutions to intricate problems.
- Demonstrated success in working under tight deadlines and in a fast-paced environment.
NestleSydney, NSW
Senior Project Manager
01.2021 - 11.2021
Job overview
- Led the implementation of over 5 business transformation projects across the African region, resulting in global visibility of a 20 CHF monthly sales funnel for over 500 sales employees.
- Assessed and Deployed a centralized Trade Asset Management solution to replace the legacy systems enabling realtime location tracing of over 180K assets with a net book value of 432M CHF.
- Drove the development of an automated Cloud based system to eliminate manual planning and job scheduling to 3rd Party Service providers to perform Preventative Maintenance activities and drive a reduction in lost sales due to preventable equipment downtime.
- Facilitated process mapping and system development using agile deployment methodology and aligning cross functional streams to deliver operational efficiency within Nestlé Professional business.
- Closely working with Countries, Regional and Global teams to ensure the smooth and successful delivery of new functionalities and the continuous improvements of existing IT Product solutions and processes.
- Addressing and coordinating any system functionality issues and/or technical requirements with system developers.
- Training Nestlé Staff on new system functionalities and online system demonstrations
- Monitor changes to project scope and cost and implemented most effective change management process to keep project up-to date
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Deployed cross border project during Covid-19 pandemic working 100% remotely.
NestleSydney, NSW
Assistant Project Manager
03.2018 - 12.2020
Job overview
- Devised a comprehensive global strategy for migrating data from legacy solutions to a new, cloud-based field sales solution for Nestle Professional.
- Provided support to more than 14 countries in achieving clean data in the system, resulting in improved decision-making accuracy and the ability to predict future outcomes for Nestle Professional's business.
- Assisted the senior project manager with project planning and resource allocation.
- Led the onboarding process of a new vendor by providing comprehensive training on various activities, including data loads and system configurations.
- Collaborated with the product team to achieve a 40% annual reduction in sustain tickets.
- Developed detailed knowledge base articles and videos as a preventative strategy to minimize any knowledge gaps among end-users and promote more efficient utilization of the solution.
BlackwoodsSydney, NSW
Call Center Customer Service Representative
11.2017 - 02.2018
Job overview
- Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Education
The Knowledge AcademySydney
PRINCE2® Foundation & Practitioner from IT
01.2023 - Current
University Overview
University of Technology, SydneySydney, NSW
Bachelor of Business With Science in IT from Business Management And Project Management
03.2014 - 03.2019
University Overview
Skills
Project management methodologies (Agile, Waterfall)
Stakeholder management
Project planning and scheduling
Resource management
Team management and communication
Risk management
Microsoft Office Suite
Timeline
The Knowledge Academy
PRINCE2® Foundation & Practitioner from IT
01.2023 - Current
Digital IT Project Manager
ELMO Software
11.2021 - 03.2023
Senior Project Manager
Nestle
01.2021 - 11.2021
Assistant Project Manager
Nestle
03.2018 - 12.2020
Call Center Customer Service Representative
Blackwoods
11.2017 - 02.2018
University of Technology, Sydney
Bachelor of Business With Science in IT from Business Management And Project Management
03.2014 - 03.2019