Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Zain Asad

Project Manager
Sydney,NSW
Zain Asad

Summary

Highly organized and experienced project manager with a track record of successful project delivery. Proficient in project management methodologies, stakeholder management, and project planning. Skilled in team management and communication, with a focus on fostering collaboration and delivering results.

Overview

5
years of professional experience
5
years of post-secondary education

Work History

ELMO Software
Sydney, NSW

Digital IT Project Manager
11.2021 - 03.2023

Job overview

  • Successfully oversaw the implementation of survey builds for more than 45 clients spanning diverse industry sectors, such as hospitality, aged care, retail, education, and government, resulting in revenue generation exceeding $500,000.
  • Efficiently gathering client requirements and creating customized surveys to align with the specific needs of the client's business.
  • Conducted software application training sessions for clients to enhance their understanding of how to utilize it, enabling them to gain valuable insights from the data collected through their surveys.
  • Achieved a customer satisfaction rate of 95% by utilizing exceptional communication skills and effective time management techniques for each project.
  • Successfully facilitated the migration of data from an outdated legacy solution to a new and improved system.
  • Mentored and motivated team members, ensuring high levels of collaboration, accountability, and productivity.
  • Collaborated closely with the product team to improve software application features by leveraging Confluence and Jira.
  • Analyzed customer usage patterns of our solution to identify and prioritize areas requiring future enhancements.
  • Identified issues, analyzed relevant information, and devised effective solutions to resolve problems.
  • Demonstrated track record of developing and implementing innovative solutions to intricate problems.
  • Demonstrated success in working under tight deadlines and in a fast-paced environment.

Nestle
Sydney, NSW

Senior Project Manager
01.2021 - 11.2021

Job overview

  • Led the implementation of over 5 business transformation projects across the African region, resulting in global visibility of a 20 CHF monthly sales funnel for over 500 sales employees.
  • Assessed and Deployed a centralized Trade Asset Management solution to replace the legacy systems enabling realtime location tracing of over 180K assets with a net book value of 432M CHF.
  • Drove the development of an automated Cloud based system to eliminate manual planning and job scheduling to 3rd Party Service providers to perform Preventative Maintenance activities and drive a reduction in lost sales due to preventable equipment downtime.
  • Facilitated process mapping and system development using agile deployment methodology and aligning cross functional streams to deliver operational efficiency within Nestlé Professional business.
  • Closely working with Countries, Regional and Global teams to ensure the smooth and successful delivery of new functionalities and the continuous improvements of existing IT Product solutions and processes.
  • Addressing and coordinating any system functionality issues and/or technical requirements with system developers.
  • Training Nestlé Staff on new system functionalities and online system demonstrations
  • Monitor changes to project scope and cost and implemented most effective change management process to keep project up-to date
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
  • Deployed cross border project during Covid-19 pandemic working 100% remotely.

Nestle
Sydney, NSW

Assistant Project Manager
03.2018 - 12.2020

Job overview

  • Devised a comprehensive global strategy for migrating data from legacy solutions to a new, cloud-based field sales solution for Nestle Professional.
  • Provided support to more than 14 countries in achieving clean data in the system, resulting in improved decision-making accuracy and the ability to predict future outcomes for Nestle Professional's business.
  • Assisted the senior project manager with project planning and resource allocation.
  • Led the onboarding process of a new vendor by providing comprehensive training on various activities, including data loads and system configurations.
  • Collaborated with the product team to achieve a 40% annual reduction in sustain tickets.
  • Developed detailed knowledge base articles and videos as a preventative strategy to minimize any knowledge gaps among end-users and promote more efficient utilization of the solution.

Blackwoods
Sydney, NSW

Call Center Customer Service Representative
11.2017 - 02.2018

Job overview

  • Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

The Knowledge Academy
Sydney

PRINCE2® Foundation & Practitioner from IT
01.2023 - Current

University Overview

University of Technology, Sydney
Sydney, NSW

Bachelor of Business With Science in IT from Business Management And Project Management
03.2014 - 03.2019

University Overview

Skills

Project management methodologies (Agile, Waterfall)

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Timeline

The Knowledge Academy
PRINCE2® Foundation & Practitioner from IT
01.2023 - Current
Digital IT Project Manager
ELMO Software
11.2021 - 03.2023
Senior Project Manager
Nestle
01.2021 - 11.2021
Assistant Project Manager
Nestle
03.2018 - 12.2020
Call Center Customer Service Representative
Blackwoods
11.2017 - 02.2018
University of Technology, Sydney
Bachelor of Business With Science in IT from Business Management And Project Management
03.2014 - 03.2019
Zain AsadProject Manager