Highly organized and experienced project manager with a track record of successful project delivery. Proficient in project management methodologies, stakeholder management, and project planning. Skilled in team management and communication, with a focus on fostering collaboration and delivering results.
Hi, I’m
Zain Asad
Project Manager
Sydney,NSW
Summary
Overview
5
years of professional experience
5
years of post-secondary education
Work History
ELMO SoftwareSydney, NSW
Digital IT Project Manager
11.2021 - 03.2023
Job overview
- Successfully oversaw the implementation of survey builds for more than 45 clients spanning diverse industry sectors, such as hospitality, aged care, retail, education, and government, resulting in revenue generation exceeding $500,000.
- Efficiently gathering client requirements and creating customized surveys to align with the specific needs of the client's business.
- Conducted software application training sessions for clients to enhance their understanding of how to utilize it, enabling them to gain valuable insights from the data collected through their surveys.
- Achieved a customer satisfaction rate of 95% by utilizing exceptional communication skills and effective time management techniques for each project.
- Successfully facilitated the migration of data from an outdated legacy solution to a new and improved system.
- Mentored and motivated team members, ensuring high levels of collaboration, accountability, and productivity.
- Collaborated closely with the product team to improve software application features by leveraging Confluence and Jira.
- Analyzed customer usage patterns of our solution to identify and prioritize areas requiring future enhancements.
- Identified issues, analyzed relevant information, and devised effective solutions to resolve problems.
- Demonstrated track record of developing and implementing innovative solutions to intricate problems.
- Demonstrated success in working under tight deadlines and in a fast-paced environment.
NestleSydney, NSW
Senior Project Manager
01.2021 - 11.2021
Job overview
- Led the implementation of over 5 business transformation projects across the African region, resulting in global visibility of a 20 CHF monthly sales funnel for over 500 sales employees.
- Assessed and Deployed a centralized Trade Asset Management solution to replace the legacy systems enabling realtime location tracing of over 180K assets with a net book value of 432M CHF.
- Drove the development of an automated Cloud based system to eliminate manual planning and job scheduling to 3rd Party Service providers to perform Preventative Maintenance activities and drive a reduction in lost sales due to preventable equipment downtime.
- Facilitated process mapping and system development using agile deployment methodology and aligning cross functional streams to deliver operational efficiency within Nestlé Professional business.
- Closely working with Countries, Regional and Global teams to ensure the smooth and successful delivery of new functionalities and the continuous improvements of existing IT Product solutions and processes.
- Addressing and coordinating any system functionality issues and/or technical requirements with system developers.
- Training Nestlé Staff on new system functionalities and online system demonstrations
- Monitor changes to project scope and cost and implemented most effective change management process to keep project up-to date
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Deployed cross border project during Covid-19 pandemic working 100% remotely.
NestleSydney, NSW
Assistant Project Manager
03.2018 - 12.2020
Job overview
- Devised a comprehensive global strategy for migrating data from legacy solutions to a new, cloud-based field sales solution for Nestle Professional.
- Provided support to more than 14 countries in achieving clean data in the system, resulting in improved decision-making accuracy and the ability to predict future outcomes for Nestle Professional's business.
- Assisted the senior project manager with project planning and resource allocation.
- Led the onboarding process of a new vendor by providing comprehensive training on various activities, including data loads and system configurations.
- Collaborated with the product team to achieve a 40% annual reduction in sustain tickets.
- Developed detailed knowledge base articles and videos as a preventative strategy to minimize any knowledge gaps among end-users and promote more efficient utilization of the solution.
BlackwoodsSydney, NSW
Call Center Customer Service Representative
11.2017 - 02.2018
Job overview
- Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Education
The Knowledge AcademySydney
PRINCE2® Foundation & Practitioner from IT
01.2023 - Current
University Overview
University of Technology, SydneySydney, NSW
Bachelor of Business With Science in IT from Business Management And Project Management
03.2014 - 03.2019
University Overview
Skills
Project management methodologies (Agile, Waterfall)
undefinedTimeline
The Knowledge Academy
PRINCE2® Foundation & Practitioner from IT
01.2023 - Current
Digital IT Project Manager
ELMO Software
11.2021 - 03.2023
Senior Project Manager
Nestle
01.2021 - 11.2021
Assistant Project Manager
Nestle
03.2018 - 12.2020
Call Center Customer Service Representative
Blackwoods
11.2017 - 02.2018
University of Technology, Sydney
Bachelor of Business With Science in IT from Business Management And Project Management
03.2014 - 03.2019
Similar Profiles
Sahil MehtaSahil Mehta
Enterprise Account Manager at ELMO SoftwareEnterprise Account Manager at ELMO Software
Billy WardBilly Ward
Account Director - Mid Market at ELMO SoftwareAccount Director - Mid Market at ELMO Software
NISARG PATELNISARG PATEL
IT Administrator at ELMO SoftwareIT Administrator at ELMO Software