Summary
Overview
Work History
Education
Skills
Websites
Extracurricular Activities
Notable Projects
Languages
Affiliations
References
Timeline
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Zain Cannoth

Zain Cannoth

Castle Hill,NSW

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.

Overview

5
5
years of professional experience

Work History

Manager

Little Greece
Parramatta
08.2022 - 09.2025
  • Delivered personalised customer experiences that built trust and loyalty in a fast-paced hospitality environment.
  • Trained and mentored staff to ensure a collaborative and supportive workplace culture.
  • Introduced creative marketing ideas that enhanced community connection and strengthened the brand’s presence.
  • Secondary: Achieved measurable increases in weekly sales and improved customer satisfaction ratings.

Night Shift Manager & Call Operator

Manly Warringah Cabs
Sydney
04.2022 - 11.2023
  • Supported customers under high-pressure conditions with empathy and clear communication.
  • Coordinated teams to deliver consistent and reliable service across multiple shifts.
  • Encouraged problem-solving and collaboration to improve operational efficiency.
  • Secondary: Maintained high fulfilment rates by resolving issues quickly and effectively.

Team Leader – Warehouse Operations

Kmart
Castle Hill
03.2022 - 08.2023
  • Built strong working relationships with diverse team members, fostering inclusion and cooperation.
  • Introduced engaging training methods that helped new hires feel confident and capable.
  • Supported store operations by ensuring accuracy, organisation, and consistency in stock flow.
  • Secondary: Improved overall output and efficiency in handling deliveries.

Assistant Site Manager

Lab Furniture
Sydney
11.2020 - 11.2021
  • Partnered with construction professionals to ensure safe, well-planned, and functional work environments.
  • Took ownership of scheduling, compliance, and project support, ensuring tasks were delivered smoothly.
  • Secondary: Assisted in the design and execution of large-scale site layouts.

Education

Bachelor of Commerce - Marketing, Media (Communications)

Macquarie University
Sydney, NSW
11.2025

Higher School Certificate -

Cherrybrook Technology High School
Sydney, NSW
09.2020

Skills

  • Apple Ecosystem Knowledge
  • Digital Retail Systems
  • Adobe Creative Suite
  • Shopify
  • Figma
  • Microsoft Office
  • Social Media Marketing
  • Data Analysis
  • Customer Experience
  • Empathy & Communication
  • Leadership
  • Collaboration
  • Problem-Solving
  • Adaptability
  • Creative Thinking
  • Fast-Paced Multitasking
  • Customer relationship management
  • Team leadership
  • Employee training
  • Problem resolution
  • Effective communication
  • Clear communication
  • Brand management
  • Creative marketing

Extracurricular Activities

Peer Support Leader, Cherrybrook Technology High School, 01/01/19, 12/31/20, Acted as a mentor and role model to younger students, fostering a welcoming and inclusive environment.

Notable Projects

  • Real Change Charity Initiative – Founder, 09/01/23, Present, Established a charity platform connecting fashion with social good, reinforcing values of empathy and community., Designed campaigns that resonated with audiences through authenticity and purpose., Coordinated large-scale events and collaborations, balancing logistics with creative execution., Raised notable funds through community-driven initiatives.

Languages

English
Native/ Bilingual
Malayalam
Professional
Spanish
Limited

Affiliations

Founder/Creative Director of zedwashere

As Founder & Creative Director of zedwashere, I oversaw the entire journey from product design to customer experience. I managed end-to-end projects, coordinating manufacturers, supply chains, and creative campaigns that built both brand impact and community trust. My role combined design thinking, digital retail management, and hands-on customer service, ensuring each product delivered on quality and meaning. Leading a small team, I balanced creativity with operational discipline, developing solutions under tight timelines. This experience mirrors Apple’s values of innovation, empathy, and seamless user experiences, preparing me to deliver exceptional service and inspire customers in every interaction.

References

References available upon request.

Timeline

Manager

Little Greece
08.2022 - 09.2025

Night Shift Manager & Call Operator

Manly Warringah Cabs
04.2022 - 11.2023

Team Leader – Warehouse Operations

Kmart
03.2022 - 08.2023

Assistant Site Manager

Lab Furniture
11.2020 - 11.2021

Bachelor of Commerce - Marketing, Media (Communications)

Macquarie University

Higher School Certificate -

Cherrybrook Technology High School
Zain Cannoth