ZAIN EJAZ
MELBOURNE,VIC
Summary
Enthusiastic Light vehicle motor mechanic eager to contribute to team success through hard work, attention to detail and excellent work ethics and professional approach to all aspect of work with organizational skills. Clear understanding of light vehicles and training in diagnoses of parts. Motivated to learn, grow and excel in Automotive Industry. Hardworking and passionate job seeker with excellent work ethics, strong organizational skills and professional approach to all aspect of business, eager to secure entry-level light vehicle mechanic position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Light Motor Vehicle Mechanic
Western Automotive Pty Ltd Quartz Auto Service
11.2021 - 03.2022
- Test drove vehicles to determine problems and test repairs
- Changed vehicle oil and replaced filter
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements
- Assessed vehicle maintenance status and completed needed service
- Serviced Engine, Inspect/Replace Tyres
- Assist with roadworthy certification(RWC) & Other workshop duties.
Customer Service Representative
Woolworths
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Motor Vehicles Assistant Mechanic
CARS24
09.2022 - 01.2023
- Performed Test drive, diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement, and other issues of concern
- Replaced leaked, damaged, missing or defective parts with new and refurbished components
- Enhanced vehicle performance by conducting thorough inspections and identifying necessary repairs
- Increased customer satisfaction by delivering timely and efficient maintenance services.
Service Technician
Zagame Automotive Group
02.2023 - 05.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems
- Changed, rotated, and balanced tires on different types of vehicles
- Streamlined the troubleshooting process by utilizing industry-standard diagnostic tools for accurate problem identification
- All-Electric Hybrid vehicles diagnosis using tester and various software i.e Elsa, Ekta etc
Service Advisor
Zagame Automotive Group
04.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations
- Streamlined appointment scheduling for improved efficiency and increased daily appointments
- Reduced wait times with efficient coordination of service tasks among technicians
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
Certificate III - Light Vehicle Automotive Technology
Barkly International College
Certificate IV - Automotive Mechanical Diagnosis
Barkly International College
GED -
Swinburne University Of Technology Melbourne
Customer Experience (CX)Design, Deliver & DiagnoseDiploma of Automotive - Automotive Technology
Barkly International College
Skills
- Automotive Knowledge
- Technical Support
- Passion For Automobiles
- Customer Relations
- Testing Devices
- Diagnostic Procedure
- Vehicle Equipment Testing
- Customer Satisfaction
- Systems Analysis
- Driving (Full Licence & Own Vehicle)
- Computer Skills: Microsoft Office (Word, Excel, Power-point, Access), MS Project, Data Entry
Accomplishments
- Awarded the "Emerging player of the Season Award 2021-2022" by Greenvale Kangaroos Cricket Club.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Full Professional
Punjabi
Professional Working
Personal Attributes
- Highly developed adaptability - Demonstrated a high aptitude of learning new skills to enhance my knowledge and interest in the duties I was assigned to during workplace.
- Strong written communication skills - Generated weekly progress reports, prepared agendas for weekly meetings, produced burndown charts weekly to demonstrate work done and individual's contribution to it over the fixed iterations, as demonstrated during college project.
- Advanced critical thinking - Developed advanced problem-solving techniques using time management and productivity skills from my previous jobs in accordance with different circumstances.
Timeline
Service Advisor
Zagame Automotive Group
04.2023 - Current
Service Technician
Zagame Automotive Group
02.2023 - 05.2023
Motor Vehicles Assistant Mechanic
CARS24
09.2022 - 01.2023
Light Motor Vehicle Mechanic
Western Automotive Pty Ltd Quartz Auto Service
11.2021 - 03.2022
Customer Service Representative
Woolworths
11.2020 - Current
Certificate III - Light Vehicle Automotive Technology
Barkly International College
Certificate IV - Automotive Mechanical Diagnosis
Barkly International College
GED -
Swinburne University Of Technology Melbourne
Diploma of Automotive - Automotive Technology
Barkly International College