Zain Ejaz
Automotive Technician
Australia
Summary
Dynamic Automotive Technician with extensive experience at Zagame Automotive Group, skilled in advanced diagnostics and vehicle inspection. Proven ability to enhance repair workflows and customer satisfaction through effective communication and problem-solving. Committed to delivering high-quality service, while maintaining attention to detail, and ensuring optimal vehicle performance.
Overview
5
5
years of professional experience
Work History
Automotive Technician
Zagame Automotive Group
03.2023 - Current
- Executed routine maintenance on diverse vehicle makes and models including German, Japanese, and Korean
- Employed advanced diagnostic tools for precise identification of automotive issues.
Collaborated with team members to enhance repair workflows and increase efficiency. - Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Communicated effectively with customers regarding service recommendations and repairs.
Assistant Mechanic
CARS24
06.2022 - 12.2022
- Maintained a clean and organized workspace in accordance with safety protocols.
- Performed routine maintenance on various vehicle types to ensure optimal performance.
- Repaired or replaced worn parts such as brake pads and wheel bearings, spark plugs, brakes, tyres etc using hand tools and power tools.
- Received instruction from senior mechanics regarding specific repair techniques and best practices for working on particular types of vehicles.
Workshop Mechanic
Western Automotive Pty Ltd Quartz Auto Service
11.2021 - 03.2022
- Test drove vehicles to identify issues and evaluate repair effectiveness.
- Inspected brake systems to assess needs for pad replacement, disc turning, or other maintenance.
- Serviced engines and inspected or replaced tires to ensure optimal performance.
- Assisted with roadworthy certifications and performed various workshop duties.
- Monitored shop equipment to maintain safe working condition.
Customer Service Representative
Woolworths Coburg
10.2020 - 02.2022
- Enhanced customer satisfaction with strategic initiatives focused on identifying and resolving customer concerns
- Resolved customer complaints efficiently and effectively.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with team members to improve customer service practices.
Education
Customer Service Management -
University of Sunshine Coast
Melbourne, VIC12.2024
Certificate IV - Automotive Mechanical Diagnosis
Barkly International College
North Melbourne03.2022
Certificate III - Light Vehicle Automotive Technology
Barkly International College
North Melbourne01.2021
Skills
- Knowledge of automobiles
- Vehicle Inspection
- Time Management
- Customer relationship management
- Attention to detail
- Effective communication and Team Work
- Problem solving
- Warranty processing
Languages
- English
- Urdu
- Hindi
Awards
- Best Customer Relations Award; Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Awarded the 'Emerging player of the Season Award 2022-2023' by Greenvale Kangaroos Cricket Club.,
Timeline
Automotive Technician
Zagame Automotive Group
03.2023 - Current
Assistant Mechanic
CARS24
06.2022 - 12.2022
Workshop Mechanic
Western Automotive Pty Ltd Quartz Auto Service
11.2021 - 03.2022
Customer Service Representative
Woolworths Coburg
10.2020 - 02.2022
Customer Service Management -
University of Sunshine Coast
Certificate IV - Automotive Mechanical Diagnosis
Barkly International College
Certificate III - Light Vehicle Automotive Technology
Barkly International College