ZAIN NAEEM
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Assistant Engineer
Foshan Kema Tech. Ltd
09.2022 - 12.2023
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Implemented feedback from customers to improve internal knowledge base articles and FAQs.
- Reduced response times for support tickets by streamlining troubleshooting process.
- Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.
Big Data & Machine Learning-Intern
Tsinghua University
09.2018 - 10.2018
- Implemented natural language processing techniques for sentiment analysis and text classification projects.
- Presented findings and recommendations to stakeholders through detailed reports and visualizations, driving data-driven decision making.
- Enhanced machine learning model accuracy by implementing advanced algorithms and feature engineering techniques.
Technical Assistant Engineer
ZTE-SC Global Technologies
03.2012 - 04.2014
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
Trainee Electronics Engineer & Support Engineer
Kot Addu Power Company Limited (KAPCO)
06.2011 - 12.2011
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Master's Degree - Management Science And Engineering
China University of Petroleum
Beijing, China09.2022
Bachelor's Degree - Electrical Power And Its Automation
North China Electric Power University
Beijing, China09.2019
Diploma - Electronics Engineering
Swedish Institute Of Technology
Multan, Pakistan01.2012
Skills
- Python
- Simulations
- Netlogo
- MATLAB
- C Programming Language
- Software Installation
- Ticket management
- Remote Support
- Network configuration
- Application support
- Email Administration
Certification
Machine Learning Foundations: A Case Study Approach
University of Washington
Issue date: November 2022
Machine Learning: Regression
University of Washington
Issue date: January 2023
Machine Learning: Classification
University of Washington
Issue date: February 2023
Machine Learning: Clustering & Retrieval
University of Washington
Issue date: May 2023
Hobbies and Interests
- Reading
- Traveling
Languages
English
Chinese
Urdu
Timeline
Technical Support Assistant Engineer
Foshan Kema Tech. Ltd
09.2022 - 12.2023
Big Data & Machine Learning-Intern
Tsinghua University
09.2018 - 10.2018
Technical Assistant Engineer
ZTE-SC Global Technologies
03.2012 - 04.2014
Trainee Electronics Engineer & Support Engineer
Kot Addu Power Company Limited (KAPCO)
06.2011 - 12.2011
Master's Degree - Management Science And Engineering
China University of Petroleum
Bachelor's Degree - Electrical Power And Its Automation
North China Electric Power University
Diploma - Electronics Engineering
Swedish Institute Of Technology
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