Zainab Abbas
Oakleigh East
Summary
Experienced professional with a strong background in commerce, accountancy, and business communications. Proficient at communicating professionally and working in conjunction with the other team members to identify risks early, perform root cause analysis and help fix issues as it arise and to strive that the situations are successfully completed within time. Successfully conducted audits and QA and maintained benchmark requirement for multiple organizations, while also handling bookkeeping and recording routine transactions. Providing authentic support and resolving inquiries related to clients businesses. Eager to pursue a challenging opportunity that allows for further skill development.
Overview
10
10
years of professional experience
Work History
HCF Service Consultant
TSA Telco Group
11.2024 - Current
- Provided information about service procedures and expected timelines for HCF Insurance.
- Adhered to the scheduled roster efficiently managing HCF and TSA guideline, process and procedures.
- Present a solution that best meet the members and customers needs and offer genuine customer assistance.
- Resolve the insurance issues and processing claims and other relevant documents required.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Customer Service Representative
CPM Australia
10.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Simultaneously performing data management and updating customer profiles.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Follow up with customers and following procedures for better solutions. Proficient at communicating professionally and working in conjunction with the other team members to identify risks early, perform root cause analysis and help fix issues as it arise and to strive that the situations are successfully completed within time.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
Advisor Representative
Hamidia Girls' Degree College – University of Allahabad
08.2019 - 05.2024
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources
- Performed admission assistance, maintained files and records, prepared and delivered lectures, conducted tutorials and seminars, undertook research projects, developed communication and critical thinking skills, attended departmental meetings, convened conferences, assisted with accounts and admissions, and facilitated work processes
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth
- Selected and designed lesson plans and curriculum to meet academic objectives
- Duties regarding development of skills like Communication at large, critical thinking, researching, academic and organizational capabilities
- Duties pertaining to projects and publishing the findings in professional and academic journals
- Attending the departmental and other faculty meetings to establish and arrive at a streamlined process
- Convening conferences and college seminars from time to time for integration of college in accordance with the relevant topics
- Meeting expectations and tending to potential students, parents or other officials over the phone, or via electronic media and in person, including college visitors
- Assisting with accounts, bookkeeping (if necessary) and admission process.
Article Assistant
M/s Vinayak Tandon & Associates
08.2015 - 07.2018
- Established positive relationships with clients, maintained financial records, ensured compliance with accounting standards, assisted in financial audits, and performed various types of audits
- Conducted internal audit assignments identifying control weaknesses and providing recommendations for improvement, leading to strengthened financial systems
- Prepared reports and materials to assist with audits
- Managed approximately 20 client accounts, maintaining positive relationships and delivering exceptional service
- Prepared detailed journal entries to accurately record transactions, improving internal controls and transparency
- Collaborated with team members to complete audits in a timely manner, improving overall department productivity
- Reconciled worksheets to verify accuracy of documents or records
- Reconciled statements to resolve discrepancies
- Supported senior accountants in complex audits, applying analytical skills to uncover subtle financial discrepancies
- Maintained relevant files on MS Excel with proficiency and presented summaries on Power point with attention to detail and accuracy
Education
National Entrance Test (NET) - Commerce
University Grant Commission
Ph.D. - Commerce And Business Administration
University of Allahabad
02.2023
Master of Commerce -
University of Allahabad
07.2015
Bachelor of Commerce -
University of Allahabad
07.2013
CPT And Intermediate Group1 -
Institute of Chartered Accountancy of India
11.2012
Skills
- Research and analysis
- Problem Solving Skill
- Attention to Detail
- Communication
- Public Speaking
- Academic Publication
- Customer Service
- Data Entry
- Call centre experience
- Genesys Cloud
- Amazon Web Service
- Excel
- Powerpoint
- Computer Proficiency
Languages
English
Urdu
Hindi
Publications
- Impact of Demonetisation on Indian Economy: A critical study, International Journal of Management Studies, 2249-0302
- Safeguarding E Commerce functioning in a Digitized Environment, Research Journal of Science and IT Management, 2251-1563
- Higher Education in Digital India, International Journal of Research in Business Studies, 2455-2992
- Role of Cloud Computing in Educational Sector, International Journal of Technical and Non – Technical Research, 0976-7967
- The Future Learning: Generation Z and their challenges in the Covid World, International Journal of Research, 2231-6124
- Cloud-Burst in Covid Times, International Journal of Research in Business Studies, 2455-2992
Timeline
HCF Service Consultant
TSA Telco Group
11.2024 - Current
Customer Service Representative
CPM Australia
10.2024 - 11.2024
Advisor Representative
Hamidia Girls' Degree College – University of Allahabad
08.2019 - 05.2024
Article Assistant
M/s Vinayak Tandon & Associates
08.2015 - 07.2018
CPT And Intermediate Group1 -
Institute of Chartered Accountancy of India
National Entrance Test (NET) - Commerce
University Grant Commission
Ph.D. - Commerce And Business Administration
University of Allahabad
Master of Commerce -
University of Allahabad
Bachelor of Commerce -
University of Allahabad
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