Summary
Overview
Work History
Education
Skills
Personal Qualities
References
Hobbies and Interests
Timeline
Generic

Zainab Haidar

Bentleigh

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

Receptionist/ Manager

RecXpress
09.2022 - 11.2023
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • As a gym receptionist, I have the ability to interact with a diverse range of clients. This experience is directly applicable to any receptionist role, where strong customer service skills are crucial. I have learned to address inquiries, handle complaints, and provide exceptional service, all of which are essential in making a positive impression on visitors and clients.

Educator

Guardian Childcare
04.2021 - 09.2022
  • Built relationships and communicated with parents to
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all children.
  • Managed inventory levels to ensure all necessary supplies were always available

Sales Assistant

Politix
01.2018 - 02.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Assistant

Forever New
12.2016 - 12.2018

Education

Diploma of Early Childhood Education -

Swinburne University of Technology
12.2021

Certificate I & II - Community Services -

Homesglen Institute
12.2015

Victorian Certificate of Education -

Our Lady of Sacred Heart, Bentleigh
12.2014

Skills

  • Microsoft Office Suite
  • Point of Sale retail systems
  • Relationship management and interpersonal skills
  • Customer/client-centric work ethic
  • Technical competency and self-motivated willingness to expand skill set
  • Highly organised, reliable, dedicated and consistent
  • Time management and organisational skills

Personal Qualities

  • Client/customer-orientated work ethic
  • Hard working with excellent time management skills
  • Able to work independently and as a contributing member of a team
  • Effective communication skills
  • Applying optimal effort in successfully completing tasks
  • Highly organised and efficient
  • Adaptable to new ideas, concepts and processes

References

  • Matt Piotrowski, Store Owner, RecXpress, 0448895033
  • Isabel Castenada, Centre Manager, Guardian Childcare, 0431226733

Hobbies and Interests

  • Fitness and nutrition
  • Fashion and beauty
  • Cooking and baking
  • Health and well-being

Timeline

Receptionist/ Manager

RecXpress
09.2022 - 11.2023

Educator

Guardian Childcare
04.2021 - 09.2022

Sales Assistant

Politix
01.2018 - 02.2020

Sales Assistant

Forever New
12.2016 - 12.2018

Diploma of Early Childhood Education -

Swinburne University of Technology

Certificate I & II - Community Services -

Homesglen Institute

Victorian Certificate of Education -

Our Lady of Sacred Heart, Bentleigh

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Zainab Haidar