Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Zainab Ibrahimi

3 Margaret Place,

Summary

Organized and detail-oriented professional with a solid background in customer service and administrative support, gained through roles at McDonald's, PhysioChoice, and JD Sports. Skilled in managing front desk operations, coordinating appointments, and providing exceptional patient care. Adept at multitasking, handling confidential information, and maintaining a friendly and professional demeanor. Eager to contribute to a healthcare team with my strong communication skills and commitment to efficiency in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Retail Assistant

JD Sports
11.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Offered informed suggestions for improving store operations based on personal experience and observation of best practices in the industry.

Crew Trainer

McDonald's
11.2021 - Current
  • Set positive example for team members by providing high-quality, efficient service.
  • Used strong upselling skills to drive sales.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.


Receptionist

Physiochoice
11.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Education

Bachelor of Science - Immunology & Human Anatomy

Monash University
Melbourne, VIC
10.2026

Skills

  • Opening and Closing Procedures
  • Cash Register Operations
  • Timely Food Delivery
  • Develop Training Programs
  • Transaction Monitoring
  • Strategic Planning

Additional Information

Leroy Breedan - McDonald's Shift Manager

0426 988 870


Zac Connolly - Manager

0499 946 482


Millie Harper - Supervisor

0478 679 717

Timeline

Retail Assistant

JD Sports
11.2023 - Current

Receptionist

Physiochoice
11.2022 - 01.2023

Crew Trainer

McDonald's
11.2021 - Current

Bachelor of Science - Immunology & Human Anatomy

Monash University

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Zainab Ibrahimi