Zainab Kassem
Summary
Driven by results, I excelled at Coles Supermarket, enhancing team productivity and customer satisfaction through effective leadership and problem resolution. Skilled in customer service and time management, I successfully fostered a positive environment, significantly improving service quality and fostering team collaboration. Highly adaptive at working effectively unsupervised and mastering new skills
Overview
6
6
years of professional experience
Work History
Coffee Shop Worker
KofeeTrak
01.2023 - Current
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
Customer Service Supervisor
Coles Supermarket
08.2018 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Antonine College
Pascoe Vale South, VIC11.2020
Skills
- Food Preparation
- Order Taking
- Product Upselling
- Cleanliness
- Customer Service
- Team Building and Leadership
- Handling Escalations
- Time Management
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Coffee Shop Worker
KofeeTrak
01.2023 - Current
Customer Service Supervisor
Coles Supermarket
08.2018 - Current
High School Diploma -
Antonine College
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