Zainab Murad Bigi
Adelaide,SA
Summary
Driven and reliable professional with experience as a Customer Service Cashier and a dedicated Volunteer at a Childcare Centre. Excelled in enhancing customer satisfaction and fostering inclusive environments, demonstrating strong interpersonal communication and the ability to meet critical deadlines. Proven track record in working effectively both independently and as part of a team, showcasing flexibility and a strong customer service focus. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Fresh Point South Australia
01.2023 - 12.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Volunteer
Childcare Centre
07.2023 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Developed marketing materials for events, increasing public interest and attendance rates.
Education
Bachelor of Aviation - Aviation
University of South Australia
Adelaide, SA12.2027
Skills
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer inquiries
- Ability to work within a fast paced environment and ability to meet critical deadlines
- Ability to work as part of a team and autonomously
- Strong customer service focus
- flexible to work on a 7-day rotational shift roster as per flight schedules
- Reliable and Responsible
Languages
Urdu
Native or Bilingual
Persian
Native or Bilingual
English
Full Professional
Timeline
Volunteer
Childcare Centre
07.2023 - 11.2023
Customer Service Lead
Fresh Point South Australia
01.2023 - 12.2023
Bachelor of Aviation - Aviation
University of South Australia
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