Zainab Muradi
Bennett Springs,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Resourceful Store Assistant known for high productivity and efficient completion of tasks. Possess key skills in inventory management, customer service, and POS systems operation. Excel in communication, teamwork, and adaptability, ensuring smooth store operations and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Store Assistant
Aldi
Mirrabooka , WA
05.2023 - Current
- Utilized inventory management system to track stock levels and replenish as needed.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
Cashier
Mirrabooka Fresh
09.2022 - Current
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Somer Kitchenware
Mirrabooka , WA
12.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Used the POS system order, processed payment and issued receipt and called for more product to be brought in.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Collected payments and provided accurate change.
- Answered customer inquiries regarding product features, pricing, and availability.
Customer Service Associate
Hadi Bakery
01.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Education
Associate of Science - Psychology
Curtin University
Perth, WA01-2027
High School Diploma -
Australian Islamic College
Kewdale, WA12.2022
Skills
- Sales Expertise
- Market Research
- Product and Service Sales
- Product Promotion
- Stocking and Replenishing
- Time Management
- Adapt to Diverse Groups
- Excellent People Skills
- Customer Service
- Stock replenishment
- Refund management
- Sales strategies
- Store maintenance
Languages
Persian
First Language
Timeline
Store Assistant
Aldi
05.2023 - Current
Sales Associate
Somer Kitchenware
12.2022 - 04.2023
Cashier
Mirrabooka Fresh
09.2022 - Current
Customer Service Associate
Hadi Bakery
01.2020 - 01.2021
Associate of Science - Psychology
Curtin University
High School Diploma -
Australian Islamic College