Summary
Overview
Work History
Education
Skills
Timeline
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ZAINAB SHERZAD

Geelong,VIC

Summary

knowledgeable professional with several years of experience bringing outstanding customer service and problem-solving abilities. focused on maximising resource utilisation to support scalable operations and increase bottom-line profitability. organised and motivated with natural relationship-building and leadership skills.

Overview

5
5
years of professional experience

Work History

STORE MANAGER

Lovisa
08.2022 - Current
  • Established customer service standards and monitored staff compliance.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Facilitating training sessions for new team members.
  • Utilized upselling techniques to increase profits.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

WAREHOUSE WORKER

Cotton on dc
11.2021 - 06.2022
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Assisted in loading outgoing shipments onto delivery trucks.
  • Maintained a safe work environment by adhering to safety regulations at all times.
  • Utilized shrink wrap machines to secure packages prior to shipment.
  • Followed procedures for receiving, storing, rotating, picking and shipping merchandise.
  • Assisted in training new employees on warehouse operations procedures.

ALLIED HEALTH ASSISTANT

Nelson Park School
01.2021 - 12.2021
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Facilitated patient admission, transfer, and discharge processes.
  • Collaborated with school counselors on mental health issues impacting student performance.
  • Cared for disabled children or children with sick or disabled parents.
  • Attended professional development activities including workshops, conferences, seminars related to Behavioral Therapy.

Education

High School Diploma - undefined

Northern Bay P-12 College
Geelong, VIC
12.2021

Skills

  • Reliable
  • Self-Directed
  • Leadership
  • Multitasking
  • Positive attitude
  • Problem-solving abilities
  • Time management abilities
  • Multilingual communication
  • Hardworking and dedicated

Timeline

STORE MANAGER

Lovisa
08.2022 - Current

WAREHOUSE WORKER

Cotton on dc
11.2021 - 06.2022

ALLIED HEALTH ASSISTANT

Nelson Park School
01.2021 - 12.2021

High School Diploma - undefined

Northern Bay P-12 College

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ZAINAB SHERZAD