Zainab Zafar
Hobart,TAS
Summary
Friendly, reliable, and hardworking hospitality professional with 2+ years’ experience as a waitress in fast-paced restaurant settings and over a year in a supervisory role. Confident in managing multiple tables, supporting team operations, and delivering top-tier customer service with a smile. Comfortable taking on casual shifts when needed and always ready to jump in. Fully available to work full-time, seven days a week, and hold a valid RSA certificate.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Area Supervisor
Jim's Cleaning
10.2024 - 04.2025
- Supervised multiple cleaning teams across various sites, ensuring high service standards, time management, and client satisfaction.
- Trained and supported staff, resolved workplace issues professionally, and helped create a motivated, reliable team culture, skills directly transferable to hospitality leadership roles.
Housekeeping Supervisor (Part-Time)
Crown Towers Sydney
11.2023 - 01.2025
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements and handovers to the fellow coordinator.
Casual Waitress
Rio Scotch & Spice
03.2024 - 10.2024
- Provided high-quality service in a busy restaurant setting
- Handled food and drink orders efficiently
- Maintained cleanliness and organised table settings
- Assisted with opening/closing duties
Waitress
Chicho Chicken, Korean Restaurant
02.2023 - 03.2024
- Collaborated with kitchen staff for timely food service
- Managed cash and POS transactions
- Maintained customer satisfaction in a high
Education
Business Information Systems
University of Technology Sydney
Sydney, NSW03-2025
Bachelor of Science - Software Engineering
UMT - University of Management And Technology
Lahore, Pakistan01.2022
Skills
- Excellent customer service
- Fast and efficient multitasking
- POS and cash handling
- Fluent in English
- Team management
- Inventory control
Certification
Responsible Service of Alcohol (RSA)
EXPERTISE
- Efficient multitasking in high-pressure service environments
- Strong knowledge of food safety and hygiene standards
- Proven ability to work quickly and professionally in fast-paced settings
- Supervising and training junior staff to maintain service quality
- Handling daily floor operations, shift planning, and staff coordination
LANGUAGE
English
Hindi
Timeline
Area Supervisor
Jim's Cleaning
10.2024 - 04.2025
Casual Waitress
Rio Scotch & Spice
03.2024 - 10.2024
Housekeeping Supervisor (Part-Time)
Crown Towers Sydney
11.2023 - 01.2025
Waitress
Chicho Chicken, Korean Restaurant
02.2023 - 03.2024
Business Information Systems
University of Technology Sydney
Bachelor of Science - Software Engineering
UMT - University of Management And Technology
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