Zaineb Al-Nasiry
Lalor
Summary
Proven team player with a track record of enhancing customer satisfaction at previous jobs through exceptional service and problem-solving skills. Skilled in cash handling and complaint resolution, consistently contributing to a positive and efficient work environment. Demonstrates a flexible approach and a commitment to professional growth and teamwork. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
The Reject Shop
01.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Restaurant Team Member
Hungry Jacks
02.2021 - 06.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Education
Edgars Creek Secondary College
Wollert, VIC07.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Decision-making capabilities
- Complaint resolution
Languages
English
Native or Bilingual
Arabic
Elementary
Certification
Certificate III Early Childhood Education & Care
Melbourne polytechnic : February 2024- October 2024
Timeline
Team Member
The Reject Shop
01.2022 - 02.2023
Restaurant Team Member
Hungry Jacks
02.2021 - 06.2022
Edgars Creek Secondary College
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