Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zaineb Loukili

Werribee South,VIC

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service. Resourceful individual skillful in learning customer needs, and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Morris And Heath
12.2023 - Current
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Streamlined front of house operations by implementing effective organization and communication strategies with team members.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
  • Managed reservations and seating arrangements to accommodate guests in a timely manner.
  • Handled cash transactions accurately while maintaining proper cash handling procedures.
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Maintained knowledge of current promotions and events to provide accurate information to guests.
  • Contributed to team success by consistently meeting or exceeding sales targets through upselling techniques.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Remembered, recited and promoted variety of menu items.
  • Answered telephone to make reservations and take orders.
  • Maintained communication and good environment in a busy café

Front of House Team Member

Grand Rising
02.2023 - 10.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests when in need of assistance.
  • Dealt with customer complaints in a professional manner.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized POS system to receive and process food and beverage orders.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Collaborated with teammates to open and close shop regularly.
  • Monitored food quality and freshness throughout day.

All Rounder

Litchfield Tourist Park
11.2020 - 11.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services, and creating positive, welcoming experiences.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Answered a multi-line phone system to respond to inquiries and transfer calls to correct personnel.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Collected room deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

Newstead College
Newstead, TAS
10.2021

Skills

  • Analytical and critical thinking
  • Teamwork and collaboration
  • Computer skills
  • Flexible and adaptable
  • Good communication
  • Planning and organising
  • People skills
  • Multitasking abilities
  • Eager to learn
  • Friendly, positive attitude

Certification

  • Responsible Service of Alcohol License

Languages

Dutch
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House Staff Member

Morris And Heath
12.2023 - Current

Front of House Team Member

Grand Rising
02.2023 - 10.2023

All Rounder

Litchfield Tourist Park
11.2020 - 11.2022

High School Diploma -

Newstead College

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Zaineb Loukili