Zairah Putland

• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Presented food and beverages to guests at tables.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Assisted in seating guests at tables or booths.
• Explained menu items, describing ingredients and cooking methods upon request.
• Informed customers of daily specials and signature menu items.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Handled cash transactions and operated POS system accurately.

• Rang up orders on cash register to process cash, credit card and personal check payments.
• Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
• Stocked service areas with napkins, utensils, condiments, and other supplies.
• Cleaned tables in the dining area before and after customer seating.
• Restocked shelves with merchandise throughout the day as needed.
• Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
• Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.

Chef

• Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
• Monitored quality, presentation and quantities of plated food across line.
• Resolved customer complaints regarding food quality or service issues.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Waitress

• Greeted customers, answered questions and recommended specials to increase profits.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Took orders for food and drinks and delivered them to guests.

Front of house

• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions, and offered product advice.
• Kept stations stocked and ready for use to maximize productivity.

Deep fry handling

• Cooked multiple orders simultaneously during busy periods.
• Set up station according to standard operating procedures with ample backup product to complete shift.
• Prepared menu items such as french fries, onion rings, fish, chicken and other deep fried foods.
• Operated deep fryers safely while cooking food items as per customer requests.

Drive thru

• Greeted customers in a friendly and professional manner at the drive-thru window.
• Resolved customer complaints in a timely manner while maintaining positive attitude towards guests and fellow employees.
• Received payment by cash, credit cards, gift cards, or automatic debits.

Cleanliness

• Performed regular cleaning duties such as sweeping floors and wiping down counters or tables.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Cleaned windows, glass partitions and mirrors with cleaners and sponges.