Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Zairil Campbell

Melbourne,VIC

Summary

I'm a self-motivated individual that has been working as a Data Centre Administrator for eight years and working in IT. I have developed a vast knowledge and experience in the industry that I like to expand on in future roles to make a difference at a new organisation. I also seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Facilities Engineer/Service Desk Administrator

Equinix
11.2022 - Current
  • Complete and assist with Cross Connects and conduct tests upon completion using a Fluke fibre tester.
  • Installing devices in racks inside customer cabinets.
  • Process and complete Smart Hands tickets.
  • Performing 100% commit compliance with tasks in a timely manner.
  • Working in a IBX 24 hour cycle, 12 hour work shifts.
  • Assisted customers and contractors with portal access.
  • Monitoring Alarms for home IBX site and IBX sites spread throughout Australia.
  • Processing Inbound and Outbound shipments.
  • Processing and assisting in Smart Hands tickets.
  • Troubleshoot and help customers with Trouble tickets in a efficient and timely manner.
  • Assisting in raising approved access to site visit requests.
  • Training new staff on how to conduct work in a timely and efficient manner by creating work guide documents.

Associate Consultant

oobe PL (Microsoft Trainee Program)
02.2020 - 06.2021
  • Worked with the company as a Consultant under the Microsoft Trainee Program
  • Helped internal employees with patchwork, troubleshooting and updating software.

Data Centre Admin & Librarian

Ignite (an IBM business Partner)
07.2016 - 02.2020
  • Managing an end-to-end service of Data Centre Operations and cloud computing
  • Responsible for media destruction, media allocation, stock control and assisting inventories
  • Handling vital records and handling despatch and receipt and overall library management
  • Supervision and training of entry level staff.

Service Desk Technician

Kinetic IT
11.2016 - 03.2017
  • Taking in outbound calls and giving verbal instructions helping Victoria Police members with their IT issues
  • Calling up Vic Pol members to follow up on their IT problems quickly before an SLA is breached
  • Remoting into Vic Pol user's computers to fix critical issues that the member might be having
  • Supervision and training of entry level staff.

Media Operator/TAG

Ignite (an IBM business Partner)
06.2012 - 07.2016
  • Performing basic OS level troubleshooting
  • Booting the OS in safe mode/last known good configuration
  • If the servers get stuck at BIOS, pressing the hot keys to boot configuration further to OS as advised by IBM
  • Disconnecting and reconnecting the power/network cables connected to server.

Education

Programming & Software Development -

La Trobe University
01.2022

MTA: Networking Fundamentals -

Microsoft
01.2021

MTA: Windows Operating System Fundamentals -

Microsoft
01.2020

Microsoft Certified: Azure Fundamentals -

Microsoft
01.2020

Skills

  • Microsoft Office 360
  • Communication
  • Teamwork
  • Reliability
  • Dedication
  • Initiative
  • Punctual

Languages

Indonesian
Limited Working

Timeline

Facilities Engineer/Service Desk Administrator

Equinix
11.2022 - Current

Associate Consultant

oobe PL (Microsoft Trainee Program)
02.2020 - 06.2021

Service Desk Technician

Kinetic IT
11.2016 - 03.2017

Data Centre Admin & Librarian

Ignite (an IBM business Partner)
07.2016 - 02.2020

Media Operator/TAG

Ignite (an IBM business Partner)
06.2012 - 07.2016

Programming & Software Development -

La Trobe University

MTA: Networking Fundamentals -

Microsoft

MTA: Windows Operating System Fundamentals -

Microsoft

Microsoft Certified: Azure Fundamentals -

Microsoft

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Zairil Campbell