Summary
Overview
Work History
Education
Skills
References
Timeline
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Zak Baktoo

Sydney,Australia

Summary

I am a motivated and dedicated professional with a nursing background, eager to apply my strong interpersonal skills and compassionate approach in a sales role. I have experience in building relationships, problem-solving, and collaborating with diverse teams to achieve shared objectives. I look forward to leveraging my ability to understand client needs and deliver customised solutions in a dynamic sales environment, contributing to business success while continuing to grow and develop my skills.

Overview

9
9
years of professional experience

Work History

Registered Nurse

NSW Health
Sydney
05.2021 - Current
  • Engaged with patients and families using a person-centred approach, fostering strong relationships that increased trust and satisfaction
  • Developed crisis management strategies to address urgent mental health issues, demonstrating proactive problem-solving skills
  • Administered medications and documented care plans, ensuring compliance and attention to detail
  • Conducted risk assessments and created mitigation strategies, supporting data-driven decision-making
  • Enhanced collaboration among healthcare teams, reflecting the teamwork required for success and positive patient outcomes
  • Delivered tailored support to diverse consumer groups, applying consultative selling techniques to improve outcomes and satisfaction
  • St George, Mental Health Unit

Travel Support Supervisor

Hopper
Montreal
09.2018 - 07.2019
  • Led a team to deliver exceptional support for a flight booking app, increasing customer satisfaction and repeat business
  • Assisted users with flight bookings and app functionality, effectively upselling services and promoting special offers to drive revenue
  • Utilised GDS systems (Apollo and Sabre) to manage flight availability and ticketing, ensuring timely information for customers
  • Developed sales strategies to increase ticket bookings, leveraging data analytics to optimise promotional campaigns
  • Provided coaching and training to new agents on sales techniques and customer engagement strategies
  • Acted as a liaison between management and the support team, communicating insights to enhance product offerings and marketing initiatives
  • Managed escalated customer complaints, utilising negotiation skills to convert negative experiences into loyalty opportunities

Sales Service Representative

Contact Centres Australia
Sydney, NSW
07.2015 - 08.2018
  • Conducted proactive outbound sales calls for client groups, driving engagement and generating substantial support
  • Built strong customer relationships, leveraging communication skills to upsell services and ensure high satisfaction
  • Employed strategic problem-solving techniques to swiftly address customer concerns, enhancing retention rates and positive feedback
  • Collaborated with team members to refine sales strategies, contributing to a high-performing sales environment
  • Played a key role in onboarding new staff, focusing on sales techniques and product knowledge to ensure quality service delivery

Education

Bachelor of Nursing -

University of Technology
Sydney

Diploma of Nursing -

TAFE

Higher School Certificate -

Georges River College
Oatley Senior Campus, Sydney

Skills

  • Motivational Interviewing
  • Therapeutic communication
  • Multidisciplinary Collaboration
  • De-Escalation Techniques
  • Client Education
  • Client Relationship Management
  • Cold-calling

References

Available upon request.

Timeline

Registered Nurse

NSW Health
05.2021 - Current

Travel Support Supervisor

Hopper
09.2018 - 07.2019

Sales Service Representative

Contact Centres Australia
07.2015 - 08.2018

Bachelor of Nursing -

University of Technology

Diploma of Nursing -

TAFE

Higher School Certificate -

Georges River College

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Zak Baktoo