Zak Surgeon
BoxHill,NSW
Summary
I am a Hardworking and dedicated individual with a track record of success in achieving goals. i believe i deliver high-quality work with a Proven ability to work independently and as part of a team.
I have Strong customer service skills, and a bright understanding of pleasing a customer. I have great talking skills and i am a very confident person. I am a passionate job seeker with strong organizational skills eager to begin a successful career. i am Ready to help the team i am apart of achieve company goals. and am passionate about my work.
Overview
3
3
years of professional experience
Work History
Business Banking Associate
Commonwealth Bank Of Australia, CBA
12.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Banking Point Of Reference
Commonwealth Bank Of Australia, CBA
02.2021 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers/colleagues.
- Point of contact for a team of over 100 staff - using Microsoft teams and a inbound call line to assist with difficult enquires.
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
- Trained new personnel regarding company operations, policies and services.
- Planned and ran multiple training sessions for New employees.
- Monitored event activities and resolved technical glitches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions while maintaining complaint cases.
Business Banking Specialist
Commonwealth Bank Of Australia, CBA
11.2022 - Current
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Built positive relationships with customers by providing exceptional customer service.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed standard operating procedures when handling customer problems and complaints.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
Education
HSC - Highschool Completion Certificate. - Highschool.
Glenwood High School.
Sydney, NSW05.2019
Skills
- Banking Document Preparation
- Good at time management
- Organizational Systems
- Client Satisfaction
- Attention to Detail
- Clear Communication
- Cold Calling
- Banking and Finance
- Confident, and Eager to learn
- Professional
- Customer Service
- Managing Multiple Tasks
Timeline
Business Banking Specialist
Commonwealth Bank Of Australia, CBA
11.2022 - Current
Business Banking Point Of Reference
Commonwealth Bank Of Australia, CBA
02.2021 - 11.2022
Business Banking Associate
Commonwealth Bank Of Australia, CBA
12.2020 - 07.2021
HSC - Highschool Completion Certificate. - Highschool.
Glenwood High School.
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