ZAK SZULMAN

• Resolved conflicts professionally by mediating discussions between parties involved while maintaining confidentiality guidelines.
• Conducted thorough assessments to determine eligibility for services or additional supports as required by each individual''s circumstances.
• Developed strong partnerships with community organizations for improved service delivery and collaboration.
• Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
• Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.

Support Coordinator:

• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.

Fleet & Facilities:

• Responsible for the creation and record-keeping of Service Agreements for existing and new clients
• Processing and organizing the maintenance for all of the Gellibrand houses including Empowered Livability, Non-Empowered Livability
• Processing and organizing the maintenance for all of the Gellibrand vehicles

Support Worker:

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.

• Managing, training and being responsible for a team of front of house hospitality staff
• Cost analyzing stock levels, wages and revenue
• Making decisions for and conducting COVID safe operations under the current guidelines and restrictions
• Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
• Increased customer service ratings significantly through personable service.

• Conducted quality control inspections on client sites
• Formed client relations and discussed necessary operations
• Formulated inspection reports for each site visited

• Assist Clients and prospective clients with information about Mobisuper and superannuation
• Conduct an on boarding process and consolidation for new clients into the Superfund
• Provide ongoing customer service to Mobisuper clients
• Meet workplace weekly targets set by employer

• Conduct excellent customer service
• Break down and arranged stock deliveries
• Set up store displays
• Supervised other staff members on shift