ZAK TZIOTAS
Glen Waverley,VIC
Summary
Passionate hospitality professional with 9+ years of experience managing high-performing McDonald’s locations, now transitioning into a Social Media Coordinator role. Skilled in brand storytelling, content creation, and customer engagement. Eager to combine operational expertise with creative digital strategy to boost brand visibility, promote unique food experiences, and drive guest loyalty across social platforms. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
9
9
years of professional experience
Work History
RESTAURANT MANAGER
McDonald’s
Rowville, Boronia, Glen Waverley
01.2016 - 01.2025
- Managed daily operations across three high-volume McDonald’s locations, each with teams of over 100 staff
- Built strong relationships with customers, ensuring satisfaction and creating a welcoming, community-focused environment
- Thrived in fast-paced, high-pressure settings, consistently delivering results during peak trading hours and special events
- Developed and launched local marketing campaigns, including McHappy Day, Footy Finals, and seasonal promotions
- Created and shared content across team Instagram accounts, increasing online engagement and store visibility
- Designed marketing materials using Canva for social media, internal promotions, and store events
- Played a key role in growing in-store sales through upselling, team training, and strategic campaign execution
- Mentored and trained new leaders within the business, helping drive staff engagement and professional development
- Recognized for consistently achieving business KPIs and exceeding customer satisfaction benchmarks
- Captured and shared content celebrating team culture, staff milestones, and community involvement
Education
Food Safety Supervisor Course -
01.2022
Year 12 Certificate - English, Media, Food Technology, Health
Brentwood Secondary College
01.2018
Certificate III in Retail -
01.2018
Skills
- Instagram Reels & Stories
- Canva
- CapCut
- Caption writing
- Hashtag strategy
- Lifestyle/food content photography
- Campaign planning
- Local marketing
- Meta Business Suite basics
References
- Nathan Hamilton, Logistics Co-Ordinator, 0439 266 199
- Steve Shillington, Shillington Group McDonald’s Licensee, 0448 729 316
- Stella Kalaritis, HR Representative, 0411 826 325
Projects
In my spare time, I create content around food, drinks, fashion, and lifestyle in and around the city Passionate about discovering new venues and presenting experiences through a modern, creative lens Skilled in visual composition, lighting, and editing for social media platforms Regularly experiment with trends and tools like Instagram Reels, TikTok, and Canva Built personal content pieces that reflect the same vibe and aesthetic found in hospitality social feeds
Leadership Development
- Leadership Transitions, 12/31/18
- Advancing Your Leadership, 12/31/19
- Developing the Leader in Me, 12/31/20
- Leading Great Restaurants, 12/31/22
Skills - Social Media Content Creation
- Instagram Reels & Stories
- Canva (posters, social templates)
- CapCut (video editing)
- Caption writing & brand voice
- Hashtag strategy & engagement
- Lifestyle/food content photography
- Campaign planning & local marketing
- Meta Business Suite basics
Timeline
RESTAURANT MANAGER
McDonald’s
01.2016 - 01.2025
Food Safety Supervisor Course -
Year 12 Certificate - English, Media, Food Technology, Health
Brentwood Secondary College
Certificate III in Retail -
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