Zakaria Tawfik

As a Senior Collections Officer at ANR Services (Australian National Recoveries), you will lead and optimize the debt recovery process, ensuring outstanding debts are managed effectively while maintaining compliance with legal and regulatory standards. Your role involves supervising a team of collections officers, providing guidance, training, and performance feedback to achieve recovery targets. You will act as the primary point of contact for key clients, building strong relationships, addressing inquiries, and presenting detailed reports on recovery progress. Additionally, you will handle escalated customer inquiries and complaints, negotiating payment arrangements with professionalism and empathy. A strong focus on compliance is essential, as you will ensure all activities adhere to Australian Consumer Law, the Privacy Act, and industry best practices. You will also identify opportunities for process improvement, implementing strategies and tools to enhance efficiency and effectiveness. With proven experience in debt recovery, excellent negotiation and communication skills, and proficiency in collections software, you will play a critical role in driving operational success and maintaining high client satisfaction. This position offers the opportunity to work in a dynamic environment, develop leadership skills, and make a meaningful impact in the financial recovery sector.

As a Warehouse Operations Assistant, you will play a vital role in supporting the efficient functioning of warehouse and supply chain operations. Your responsibilities include assisting with inventory management, order fulfillment, and stock rotation to ensure accuracy and minimize discrepancies. You will operate warehouse equipment, such as forklifts or pallet jacks (if certified), and maintain a clean, safe, and organized workspace. Collaborating with the warehouse team, you will pick, pack, and prepare orders for dispatch, ensuring timely delivery to stores or customers. Additionally, you will assist with administrative tasks, such as data entry and inventory tracking, using warehouse management systems. A strong focus on health and safety compliance is essential, as you will adhere to workplace regulations and report any hazards. The ideal candidate is detail-oriented, physically fit, and able to work effectively in a fast-paced environment. This role offers the opportunity to develop valuable logistics and operational skills while contributing to the smooth running of warehouse activities.

As the Head of Communications, you will lead the development and execution of strategic communication initiatives to enhance the organization’s brand, reputation, and stakeholder engagement. Your role involves overseeing internal and external communications, including media relations, crisis management, and digital content strategies. You will craft compelling messaging that aligns with the organization’s goals and values, ensuring consistency across all channels. Leading a team of communication professionals, you will provide guidance, foster collaboration, and drive high-performance outcomes. Additionally, you will manage relationships with key stakeholders, including media outlets, partners, and internal teams, to ensure transparent and effective communication. With a strong focus on innovation, you will identify opportunities to leverage emerging trends and technologies to amplify the organization’s voice. The ideal candidate has proven experience in communications leadership, exceptional storytelling and interpersonal skills, and the ability to navigate complex, fast-paced environments. This role offers the opportunity to shape the organization’s narrative, build meaningful connections, and drive impactful communication strategies.