Zaki Basha
Sydney,Australia
Summary
Dynamic retail sales professional with extensive experience at Bed Bath and Table, excelling in customer service and sales. Proven ability to enhance merchandising and boost sales through effective cross-selling. Skilled in payment processing and conflict resolution, ensuring a positive shopping experience while maintaining high standards of safety and cleanliness.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
WooliesX - Woolworths Group
01.2022 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
- Assisted in training new team members on customer service protocols and system usage.
- Implemented feedback mechanisms to identify and address recurring issues, improving service quality.
Retail Sales Assistant
Bed Bath and Table
04.2022 - 04.2023
- Managed cash register operations using POS system and processed sales and returns
- Helped customers by answering questions and locating merchandise
- Initiated friendly conversation with customers to determine level of assistance required
- Cross-sold products to boost overall sales purchases
- Greeted customers and engaged in conversation to assess needs.
- Handled difficult customer situations calmly and professionally, resolving issues in an efficient manner.
- Provided excellent customer service by efficiently responding to customer inquiries and needs.
Retail Sales Assistant
Culture Kings
02.2019 - 07.2021
- Managed cash register operations using POS system and processed sales and returns
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Dispatcher
Action Workforce
07.2017 - 07.2018
- During my time working for Action Workforce, I had the opportunity to work with the following companies: LG, Philips, Integria, Priceline, Sony, DHL, Yusen logistics
Crew Member
McDonalds
01.2015 - 07.2016
- Prepared food for various recipes by washing, peeling and dicing ingredients
- Served food quickly for positive guest experiences
- Wiped down tables and equipment, swept and refilled stock
- Maintained safe food handling practices to prevent germ spread
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
Education
Bachelor of Arts -
JMC Academy
10.2021
business marketing
UNSW Sydney
parramattaHigh School Diploma - undefined
Wyndham College
01.2015
Skills
- Merchandising Proficiency
- Processing Payments
- Locating Merchandise
- Energy and Physical Stamina
- Available Nights, Weekends and Holidays
- Customer Service
- Sales and Promotions
- Attention to Detail
- Payment Processing
- Safety and Cleanliness Standards
- Ability to Lift 40 pounds
Timeline
Retail Sales Assistant
Bed Bath and Table
04.2022 - 04.2023
Customer Service Representative
WooliesX - Woolworths Group
01.2022 - 09.2024
Retail Sales Assistant
Culture Kings
02.2019 - 07.2021
Dispatcher
Action Workforce
07.2017 - 07.2018
Crew Member
McDonalds
01.2015 - 07.2016
business marketing
UNSW Sydney
High School Diploma - undefined
Wyndham College
Bachelor of Arts -
JMC Academy