Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Websites
Certification
Languages
References
National Examinations
Timeline
Generic
Zakia Adilah Khan

Zakia Adilah Khan

Smithfield,Queensland

Summary

As a dedicated IT professional with hands-on experience in the hospitality industry, I am currently pursuing further studies to deepen my knowledge and expand my skill set. My background includes managing and supporting IT infrastructure, optimizing systems for operational efficiency, and ensuring a seamless technology experience for both staff and guests. With a foundation in Geospatial Science, I bring strong analytical skills, attention to detail, and a data-driven approach to solving problems. I am now seeking opportunities to contribute my technical expertise, adaptability, and commitment to excellence in a dynamic work environment while continuing to grow professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Information Technology Coordinator

InterContinental Fiji Golf Resort & Spa
Natadola Bay, Fiji Islands
08.2023 - 05.2025
  • Provide first-line technical support for hotel IT infrastructure, ensuring optimal operation of guest services and hotel systems.
  • Manage and maintain PMS, front-office systems, POS systems to enhance efficiency across hotel departments.
  • Troubleshoot technical issues related to hardware, software, and network connectivity, ensuring minimal disruption to daily hotel operations.
  • Assist in the implementation of new technologies and software upgrades, coordinating with vendors and internal teams to ensure seamless integration.
  • Conduct system checks, monitor network security, and perform regular backups to protect sensitive guest data and hotel information.
  • Train hotel staff on using IT systems effectively, ensuring consistent use and reducing system-related errors.
  • Managed users' access rights to the company's network resources.
  • Created user accounts in Active Directory, Exchange Server and other systems as required.

WHOLESALES EXECUTIVE

S Nagindas & Co
Nadi
02.2023 - 08.2023
  • Liaison with customers, suppliers, shipping facilities and transport companies to ensure efficient deliveries.
  • Managed the order processing system to guarantee the timely and accurate handling of customer orders.
  • Coordinated logistics and shipping, working closely with vendors and transport companies to meet delivery schedules and customer expectations.
  • Ensured customer satisfaction by addressing inquiries and resolving issues related to orders, delivery, and product availability.
  • Maintained up-to-date knowledge of inventory levels and product availability to ensure efficient stock management.

SALESPERSON

TrueMart
Sigatoka
11.2021 - 04.2022
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash.

REAL ESTATE AGENT

Khelvin Realtors Pte Limited
Nadi
01.2021 - 08.2021
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated, and managed real estate transactions.

Education

Masters in Information Technology -

James Cook University
QLD
05-2025

Certificate Level IV - Caregiving

FIJI NATIONAL UNIVERSITY
01.2023

Bachelor of Geospatial Science And Information Systems - Geospatial Developer Pathway

The University of The South Pacific
Fiji
01.2022

High School Diploma -

NADROGA ARYA COLLEGE
Fiji
01.2018

TUVA PRIMARY SCHOOL
01.2013

TUVA KINDERGARDEN
01.2005

Skills

  • Experienced with hotel IT systems, ensuring seamless operations and guest satisfaction
  • Proficient in Opera PMS for reservations, billing, check-ins, and guest services
  • Skilled in using Infrasys POS for managing transactions in F&B and retail
  • Able to troubleshoot hotel Wi-Fi networks and apply network security best practices
  • Strong in hardware/software troubleshooting to reduce system downtime
  • Conducts system monitoring, backups, and upgrades for reliable performance
  • Knowledgeable in ArcView, ArcCatalog, and ArcTools for geospatial data analysis
  • Skilled in geo-processing and spatial data management for business insights
  • Experienced in data analysis to support decision-making and improvements
  • Assisted in IT project rollouts, system upgrades, and technology integrations
  • Provides technical training to staff, improving efficiency and accuracy
  • Offers clear technical support with strong communication skills
  • Builds and maintains professional relationships with clients and teams
  • Advanced user of Microsoft Office 365 tools like Teams, Excel, SharePoint, and Power BI
  • Uses Power Automate to streamline tasks like inventory and service tracking

Awards

  • IHG Vales Champion Award- IHG Monthly Award, 2025,Recognized for demonstrating company values through exceptional teamwork, professionalism, and contribution to IT operations.
  • IHG Heart of House Award - IHG Monthly Awards, 2023, Awarded for exceptional performance and dedication in completing a key IT project. Recognized for outstanding teamwork, leadership, and contribution to the successful implementation of the project at InterContinental Fiji Golf Resort & Spa.
  • National Toppers Scheme (NTS) - Scholarship Recipient, 2019, Selected as one of the recipients of the prestigious Fijian Government National Toppers Scholarship, awarded to top-performing students nationwide. Awarded full funding for undergraduate studies at The University of the South Pacific, with a focus on Geospatial Science.

Affiliations

CL FYE Buddy, Volunteer at Campus Life The University of the South Pacific, A volunteer at the university committed to providing an inclusive and supportive environment for students, to develop a sense of community and engagement, and enable students to maximize their academic potential.

Certification

  • Certificate of Appreciation - Awarded with highest mark in annual examination.
  • Fiji Muslim Youth Movement - Awarded with a certificate for distinction in the quiz.
  • Fiji Girl Guides Association - Awarded certificate of Membership and Participation in Western Girl Guides Rally.
  • Advanced Grade - Awarded certificate of achievement for attaining advanced grades in the academic years.
  • Fiji Mathematics Association - Proficient award for participation in FMC.
  • Fiji Girl Guides Association - Awarded membership certificate for volunteering in activities organized by Girl Guides.
  • Fiji Teachers Union - Attaining the first prize in quiz and Oratory.
  • Certificate in Science Achievement - Attained certificate for A+ student in the Science field.
  • Spell Well Competition - Winner in Spell Well Competition for the junior category.
  • Highest Subject Scorer - Achieved gold medals for highest subject score in science and basic technology.
  • The Chemical Society of the South Pacific - National ChemQuiz Competition award for distinction in the Junior Division.
  • Outstanding Achievement award overall for the academic year.
  • Fiji Mathematics Association - Awarded Pass certificate for FMC participation.
  • Final Examination - Awarded and bronze medal for third position overall in Annual Examination.
  • The Chemical Society of the South Pacific - National ChemQuiz Competition award for advanced level in Senior Division.
  • Leadership Award - Honored with certificate and trophy for leadership award.
  • Final Examination - Awarded and silver medal for second position overall in Annual Examination.
  • Certificate of Excellence - Awarded with certificate and gold medal for attaining highest mark in subjects, Biology, Chemistry and Agriculture.
  • Certificate of Appreciation - Presented with awards for attaining a second place in the final examination.

Languages

  • English, Proficient
  • Hindi, Native

References

  • The University of the South Pacific, Dr Nicholas Rollings, (Professor) nicholas.rollings@usp.ac.fj (679) 632 32620
  • The University of the South Pacific, Prakashni Ram (Acting First Year Experience Coordinator) prakashni.ram@usp.ac.fj (679) 9404178
  • True Mart, Sophia, (Outlet Supervisor) (679) 9306076
  • Khelvin Realtors Limited, Vyas Deo Sharma (Director) vyassharma52@gmail.com (679) 9672072
  • S Nagindas & Company, Prashant Khatri (Manager Export/Local wholesales) prashantkhatri@snagindas.com (679) 9916426
  • InterContinental Fiji Golf Resort & Spa, Hr.Fiji@ihg.com, (679) 6733300
  • InterContinental Fiji Golf Resort & Spa, Izak Prakash (IT Manager) Izak.Prakash@ihg.com,(679) 8049566

National Examinations

Fiji Year 11 Certificate Examination -317/400

Fiji Year 12 Certificate Examination – 298/400

Fiji Year 13 Certificate Examination – 329/400

Timeline

Information Technology Coordinator

InterContinental Fiji Golf Resort & Spa
08.2023 - 05.2025

WHOLESALES EXECUTIVE

S Nagindas & Co
02.2023 - 08.2023

SALESPERSON

TrueMart
11.2021 - 04.2022

REAL ESTATE AGENT

Khelvin Realtors Pte Limited
01.2021 - 08.2021

Masters in Information Technology -

James Cook University

Certificate Level IV - Caregiving

FIJI NATIONAL UNIVERSITY

Bachelor of Geospatial Science And Information Systems - Geospatial Developer Pathway

The University of The South Pacific

High School Diploma -

NADROGA ARYA COLLEGE

TUVA PRIMARY SCHOOL

TUVA KINDERGARDEN
Zakia Adilah Khan