Zakia Sultani
Hampton Park,Australia
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Team Member
Woolworths
Hampton Park, VIC
04.2023 - 02.2025
- Assisted 50+ customers per shift, providing tailored product recommendations and professionally resolving inquiries.
- Managed deli operations, ensuring efficient slicing, weighing, and packaging while adhering to food safety standards.
- Coordinated with team members to maintain organized, safe, and efficient daily store operations.
- Kept shelves stocked, rotated, and visually appealing to enhance shopping experience and uphold quality standards.
- Used RF scanning technology for precise stock control, inventory tracking, and quality assurance.
Voice Picker
API
Dandenong South, VIC
04.2024 - 12.2024
- Utilized voice-directed picking systems to achieve high accuracy and efficiency targets, enhancing order fulfillment processes.
- Met and exceeded daily KPIs in fast-paced, high-volume warehouse, contributing to overall team performance.
- Operated digital scanners and followed complex inventory instructions, ensuring precise inventory management and minimizing errors.
Process Worker
Susan Day Cake
Hallam, VIC
01.2022 - 04.2023
- Ensured safe handling of food products in compliance with regulatory hygiene and quality control standards.
- Executed effective multitasking and time management to efficiently load, unload, and process high volumes of goods.
- Operated machinery for mixing and baking various cake recipes.
- Maintained cleanliness and organization in production areas.
- Collaborated with team members to ensure timely production schedules.
Picker & Packer (Seasonal)
Koala Cherries
Yarck, VIC
12.2019 - 01.2023
- Picked and packed products, ensuring accurate weight for large-scale orders during peak seasonal demand.
- Sorted cherries for quality assurance before packing to ensure quality standards before packing.
- Operated packing machinery for efficient cherry packaging and labeling.
- Collaborated with team members to maintain organized workstations.
Crew Member
Carls Jr.
Dandenong South, VIC
05.2022 - 11.2022
- Delivered fast, friendly customer service to enhance customer experience in high-pressure hospitality environment.
- Resolved customer concerns promptly to boost satisfaction and foster brand loyalty.
- Handled point-of-sale (POS) cash and digital transactions with accuracy to ensure smooth operations.
Education
Certificate III - Allied Health Assistance
IVET
01-2023
Year 12 Completion - Hampton Park
Hampton Park Secondary College
Hampton Park01-2023
Skills
- Food safety compliance
- Quality assurance
- RF scanning proficiency
- Data integrity and inventory control
- Stock replenishment
- POS cash handling
- Transaction management
- Multitasking in high-pressure environments
- Time management
- Customer service and engagement
- Effective communication
- Conflict resolution
- Team collaboration
- Attention to detail
- Crisis management
- First aid knowledge
Certification
- Managing Aggression and Difficult Situations, 01/2023
- Apply First Aid, 01/2023
- Food Safety and Hygiene Certification, 01/2023
- Responsible Service of Alcohol (RSA), 01/2022
Core Skills
Public interaction, inquiry resolution, conflict de-escalation., Cash handling, POS systems, transactions, data/inventory accuracy., Stock replenishment, merchandising, RF scanning, voice-picking systems., Food safety, hygiene standards, first aid, managing difficult situations., High-pressure multitasking, time management, collaboration.
Languages
English
Full Professional
Farsi
Full Professional
Dari
Full Professional
Timeline
Voice Picker
API
04.2024 - 12.2024
Team Member
Woolworths
04.2023 - 02.2025
Crew Member
Carls Jr.
05.2022 - 11.2022
Process Worker
Susan Day Cake
01.2022 - 04.2023
Picker & Packer (Seasonal)
Koala Cherries
12.2019 - 01.2023
Certificate III - Allied Health Assistance
IVET
Year 12 Completion - Hampton Park
Hampton Park Secondary College