Summary
Overview
Work History
Education
Skills
References
Languages
Timeline

Zakia sultani

Lynbrook,VIC

Summary

Accomplished Manager and Baker at the cheesecake shop Mildura, adept in customer relationship management and quality control. Spearheaded teams to enhance service delivery and product excellence, ensuring a 100% compliance with health and safety regulations. Skilled in business development and emergency response, I excel in fostering customer satisfaction and employee productivity through effective leadership and communication.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.

Overview

9
9
years of professional experience

Work History

Baker

Ejaze Sultani
11.2015 - 04.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.

Manager

Ejaze Sultani
11.2014 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained open lines of communication to ensure high-quality service delivery.

Education

Certificate IV - School Base Education Support

Melbourne City Institute of Education , Melbourne, VIC

Short Course - First Aid

Madec, Mildura, VIC
10.2021

Food Safety Supervisor - Hospitality Management

Australian Institute of Food Safety, Melbourne, VIC
08.2020

Certificate III - Participate in Safe Food Handling Practices

Madec, Mildura, VIC
05.2017

Business Administration And Management - Business Management

The Cheesecake Shop , Sydney, NSW
09.2016

Certificate III - Use Hygienic Practices For Food Safety

Madec, Mildura, VIC
02.2015

Certificate III - Responsible Gambling Services

Madec, Mildura, VIC
02.2015

Certificate III - Responsible Service of Alcohal

Madec, Mildura, VIC
02.2015

Certificate Of Technical Studies - Information And Computer Systems

A.I.T ( Academy of Information Technology), Quetta Balochistan Pakistan
01.2013

Year 10 - Science

Mominabad Girls High School, Quetta, Balochistan
12.2012

Skills

  • Customer service
  • Quality control
  • Management
  • Excellent math skills
  • Team collaboration
  • Health and safety regulations management
  • Quality testing and assurance
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Goal setting
  • Customer relationship management (CRM)
  • Business administration
  • Business developments
  • Emergency response

References

Mark Hanel +61 418 217 500

David +61 438 721 410

EJ +61 470 603 204

Languages

Urdu
Native or Bilingual
Hindi
Full Professional
Persian
Native or Bilingual
English
Full Professional

Timeline

Baker - Ejaze Sultani
11.2015 - 04.2024
Manager - Ejaze Sultani
11.2014 - 04.2024
Melbourne City Institute of Education - Certificate IV, School Base Education Support
Madec - Short Course , First Aid
Australian Institute of Food Safety - Food Safety Supervisor , Hospitality Management
Madec - Certificate III, Participate in Safe Food Handling Practices
The Cheesecake Shop - Business Administration And Management , Business Management
Madec - Certificate III, Use Hygienic Practices For Food Safety
Madec - Certificate III, Responsible Gambling Services
Madec - Certificate III, Responsible Service of Alcohal
A.I.T ( Academy of Information Technology) - Certificate Of Technical Studies, Information And Computer Systems
Mominabad Girls High School - Year 10, Science
Zakia sultani