Zakiyyah Ruhiyati
Melbourne,VIC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew (Cleaner)
Auntie And Crew
06.2025 - Current
- Responsible for maintaining cleanliness and hygiene across various client locations.
- Ensured work was completed efficiently, safely, and in accordance with company standards.
- Demonstrated reliability, attention to detail, and teamwork in day-to-day operations.
Medical Executive Manager
Noora Health
12.2023 - 02.2025
- Served as a health customer service representative, managing all incoming patient inquiries through WhatsApp.
- Provided accurate health information, guidance, and support with empathy and professionalism.
- Ensured timely responses to patient needs, maintaining high standards of service quality and confidentiality.
Customer Service Representative
Smarter Health
01.2018 - 01.2021
- Supported patients seeking medical treatment in Singapore, Malaysia, and Indonesia by coordinating with healthcare providers.
- Handled international client communications, assisting with medical inquiries, appointment scheduling, and travel arrangements.
- Delivered a seamless and compassionate experience for patients across different regions.
Nurse at Emergency Department (IGD)
RS Fatmawati Jakarta
01.2016 - 01.2018
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Assisted with daily living activities, promoting patient independence and comfort.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Nurse
CISDI - (Centre for Indonesia’s Strategic Development Initiatives)
01.2014 - 01.2015
- Administered patient care and medication according to prescribed protocols.
- Assisted in health education programs for community awareness and prevention.
- Conducted routine health assessments, identifying patient needs effectively.
Education
Nursing Profession Practice - Faculty of Nursing
University of Indonesia
01.2014
Nursing Program - Faculty of Nursing
University of Indonesia
Jakarta, Indonesia01.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Client relations
- Call center operations
Certification
- Primary Health Management Training — conducted by SurfAid and Mentawai Islands District Health Office(2014)
- Emergency Obstetrics and Gynecology Training — ICTEC-RSCM, Jakarta (2014)
- Discipline, Mental Resilience, and Nationalism Training — Pencerah Nusantara Batch 3, held at the Indonesian Military Academy (2014)
- Basic Life Support Training — Faculty of Nursing, University of Indonesia (2013)
Languages
English
Professional Working
Indonesian
Native or Bilingual
VISA
- 485 (Post Study Work) - Unlimited working rights
Timeline
Crew (Cleaner)
Auntie And Crew
06.2025 - Current
Medical Executive Manager
Noora Health
12.2023 - 02.2025
Customer Service Representative
Smarter Health
01.2018 - 01.2021
Nurse at Emergency Department (IGD)
RS Fatmawati Jakarta
01.2016 - 01.2018
Nurse
CISDI - (Centre for Indonesia’s Strategic Development Initiatives)
01.2014 - 01.2015
Nursing Profession Practice - Faculty of Nursing
University of Indonesia
Nursing Program - Faculty of Nursing
University of Indonesia