Summary
Overview
Work History
Skills
Timeline
Generic

Zakk Ingram

Pascoe Vale,Vic

Summary

Customer-oriented professional striving for excellence every single day. Driven Manager promoting positive interaction with customers, team members and fellow employees while fostering a collaborative environments and achieving consistent results.

Overview

3
3
years of professional experience

Work History

Dairy Manager

Coles Supermarket
01.2024 - 09.2024
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Streamlined dairy operations for increased productivity by optimizing staff scheduling and task delegation.
  • Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Delegated tasks and gave direction to team of 13 employees within dairy department.
  • Managed budgetary allocations effectively by monitoring expenses closely, identifying cost-saving opportunities wherever possible.
  • Boosted customer satisfaction with high-quality dairy products through meticulous quality control measures.
  • Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
  • Ensured safety compliance within the dairy department, leading regular safety audits and addressing potential hazards promptly.
  • Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
  • Established a culture of teamwork among staff members, fostering open communication channels for efficient problem-solving efforts.
  • Responded proactively to customer inquiries, providing knowledgeable advice on product selection and related health benefits.
  • Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.
  • Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.

Duty Manager

Coles Supermarket
04.2022 - 01.2024
  • Trained employees in essential job functions.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.

Team Member

Coles Supermarket
08.2021 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Skills

  • Performance Evaluation and Feedback
  • Dairy department management
  • Verbal and written communication
  • Staff Supervision and Training
  • Customer interaction
  • Attention to detail and accuracy
  • Product stocking
  • Goals and performance
  • Freshness control
  • Sanitation Standards
  • Staff Management
  • Task Delegation

Timeline

Dairy Manager

Coles Supermarket
01.2024 - 09.2024

Duty Manager

Coles Supermarket
04.2022 - 01.2024

Team Member

Coles Supermarket
08.2021 - 04.2022

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Zakk Ingram