Zaky Alkozae
Plumpton ,Nsw
Summary
I am excited about the opportunity to join your company and believe that I can bring significant value to your team. With a strong work ethic, I am quick to learn and can hit the ground running. I have a proven track record of effectively promoting products and increasing revenue by connecting with customers and recommending targeted offerings. Additionally, highly organized, adaptable, and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Ability to provide friendly and skilled support has consistently driven customer loyalty. As a resourceful Sales Agent, excels in convincing, persuading, and closing sales deals. Furthermore, as a hardworking Sales Associate, committed to driving high sales in both slow and busy shifts. Known for organizational skills and patience in handling customer complaints and replenishing stock. Being a flexible and outgoing team player, commended for demonstrating honesty and integrity with customers, team members, and supervisors. As an engaging Sales Associate, focus is on providing outstanding customer service and maximizing sales. Dedicated to supporting the team and building strong customer relationships. With a persuasive nature and friendly demeanor, consistently exceed performance standards and sales targets.
Overview
3
3
years of professional experience
Work History
Support Worker
Ability Street Community Services
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
Retail Sales Worker
Culture Kings
01.2023 - 08.2023
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
Sales Worker
Easter Show
04.2022 - 04.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
Waiter
Zac Great Food
05.2021 - 09.2021
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Reviewed daily specials, menu changes and service specifications.
- Collected tickets and followed proper cash-handling procedures.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Education
Certificate IV - Real Estate
Connect Skills Institute
Sydney, NSW01.2024
High School Diploma -
Plumpton High School
Plumpton, NSW2022
Skills
- Health and Safety Standards
- Customer Complaint Resolution
- Organized multi-tasker
- Friendly and helpful
- Skilled upseller
- Stocking and Receiving
- Cash Handling Accuracy
- Merchandising
- Merchandising Knowledge
- Upselling Techniques
- Flexible Schedule
- Customer Service
- Teamwork and Collaboration
- Time Management
- Sales Goals Attainment
- Problem-Solving
- Relationship Selling
- Energetic Self-Starter
- Transportation Assistance
- Life Skills Development
- Organizational Skills
- Multitasking Abilities
- Active Listening
- Communication Skills
- Competitive
- Time Management
- Excellent teamwork
- Highly Professional
Accomplishments
Innovation nation
Duke of Ed
Timeline
Support Worker
Ability Street Community Services
01.2024 - Current
Retail Sales Worker
Culture Kings
01.2023 - 08.2023
Sales Worker
Easter Show
04.2022 - 04.2022
Waiter
Zac Great Food
05.2021 - 09.2021
Certificate IV - Real Estate
Connect Skills Institute
High School Diploma -
Plumpton High School
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