Zali Burcher
Orange,NSW
Summary
Dedicated and compassionate professional with extensive experience in providing high-quality care and support to individuals with diverse abilities. Skilled in developing and implementing personalized care plans, facilitating therapeutic activities, and ensuring the safety, comfort, and well-being of clients. Proven ability to collaborate effectively with multidisciplinary teams, adapt to evolving needs, and maintain clear communication with clients, families, and colleagues. Committed to delivering empathetic, person-centered care that enhances clients' quality of life while fostering independence, dignity, and respect. A reliable, results-driven individual with a strong work ethic and a passion for making a positive impact on the lives of those served.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Live Better
05.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Collaborated with healthcare providers to drive continuity of care.
- Kept accurate records for client files and handled related paperwork.
Dental Assistant
Sale St Dental
03.2023 - 05.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in mixing and creating moulding material ready for impressions.
Dental Assistant/Receptionist
Kite St Dental
08.2022 - 02.2023
- Ensured a clean, sterile, and organized work environment to prevent cross-contamination and infection risks.
- Thoroughly sanitized dental trays, instruments, and surfaces, ensuring a safe and hygienic setting for both patients and staff.
- Assisted dentists chairside during patient examinations, improving workflow efficiency and enhancing patient satisfaction.
- Managed front desk operations by answering calls, emails, and greeting walk-in clients, contributing to a smooth office flow.
- Kept the reception area well-organized and stocked with current materials, creating a welcoming atmosphere for patients.
- Directed incoming calls via the central telephone system, ensuring proper call routing and communication.
- Communicated with clients through phone, email, and postal mail, maintaining professionalism and responsiveness.
- Supported office efficiency by performing clerical tasks such as data entry, scanning, faxing, and document management.
- Handled confidential patient information with the utmost care, adhering to strict privacy and confidentiality protocols.
- Delivered excellent customer service by addressing patient inquiries promptly and providing accurate information.
- Assisted new clients with onboarding processes, ensuring all necessary paperwork was completed and processed.
- Streamlined appointment scheduling, reducing patient wait times and improving overall satisfaction.
- Prepared patient X-rays and diagnostic images for dentist review, ensuring clarity and accuracy.
- Provided chairside support during procedures, including passing instruments, suctioning, and assisting with fillings, casts, and impressions.
- Built strong rapport with patients by delivering compassionate, professional care and addressing concerns with empathy.
- Explained procedures to patients before treatments, ensuring their understanding and comfort.
- Assisted in the operation of dental radiography equipment, ensuring safe and accurate diagnostic imaging.
- Managed administrative tasks such as billing, insurance claim processing, and confirming appointments to support office functions.
- Monitored dental supply inventory, tracked stock levels, and placed orders to maintain necessary supplies.
Cashier Supervisor
IGA Supermarket
02.2022 - 10.2022
- Addressed escalated customer complaints and restored customer satisfaction with timely resolution for diverse concerns
- Operated and helped train employees on POS system functions for smooth front-end operations.
- Helped train and mentor staff members in customer service, cash handling, and company policies.
- Operated as front-line manager focused on executing store functions through empowered staff members.
- Greeted customers, anticipated needs, and offered superior customer service.
- Responded politely to customer enquiries and assisted each person with locating products meeting specific needs.
- Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.
- Examined merchandise to ensure correct price, display and function.
- Directed and supervised employees engaged in sales, inventory- taking, reconciling cash receipts, and performing other services for customers.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Education
Bachelor of Paramedicine -
Charles Sturt University
Bathurst01-2027
Certificate IV - Tertiary Preparation
TAFE NSW
Orange, NSW11-2022
Year 7 - 10 -
James Sheahan Catholic High School
Orange 12-2021
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Documentation skills
- Mobility support
- Healthcare documentation
- Hygiene assistance
- First-aid and CPR
- Trauma-informed care
- Reliability
- Patient confidentiality
- Professionalism
Certification
- First Aid and CPR certificate
- Working with children check (WWCC)
- NDIS Worker Check
- National police check
Timeline
Disability Support Worker
Live Better
05.2024 - Current
Dental Assistant
Sale St Dental
03.2023 - 05.2024
Dental Assistant/Receptionist
Kite St Dental
08.2022 - 02.2023
Cashier Supervisor
IGA Supermarket
02.2022 - 10.2022
Bachelor of Paramedicine -
Charles Sturt University
Certificate IV - Tertiary Preparation
TAFE NSW
Year 7 - 10 -
James Sheahan Catholic High School
Similar Profiles
Ruby MitchellRuby Mitchell
Transport Liaison Officer at Live BetterTransport Liaison Officer at Live Better
Aminisitai NagatalevuAminisitai Nagatalevu
Disability Support Worker at Live BetterDisability Support Worker at Live Better
Jerome AlexJerome Alex
Disability Support Worker at Live BetterDisability Support Worker at Live Better