Zali Burgess
Torquay,VIC
Summary
Caring and empathetic support worker with 4 years experience. I bring a holistic approach when caring for my clients. I am reliable and educated about medical conditions commonly found in disability support work. I pride myself on my patience and my nurturing approach with clients and aim to aid in achieving personal, psychological, physical and medical goals. I love working in a team environment and collaborating with co-workers. I have my drivers license and a reliable car, NDIS worker screening check, Police check and first aid certificate.
Overview
5
5
years of professional experience
Work History
Front of House Waitress
The Sands Resort Torquay
10.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Disability Support Worker
Outside The Box Education
06.2021 - 02.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
- Maintained detailed records of patient progress, documentation of services and case notes.
Support Worker
Nelson Park School
06.2021 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and maintained relationships with students and teachers.
Cleaner
13th Beach Golf Club
12.2020 - 03.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
Front of House Employee
Surfside Patisserie
06.2018 - 02.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Diploma of Nursing - Healthcare
The Gordon TAFE
Geelong, VIC02.2024
Allied Health Assistant CERT III - Healthcare
The Gordon TAFE
Geelong, VIC12.2020
High School Diploma -
Surf Coast Secondary College
Torquay, VIC12.2020
Skills
- Meal Planning
- Medical Terminology
- Aseptic Techniques
- Community Assistance Knowledge
- Constructive Feedback
- Mobilization Support
- Social Integration
- Team Leadership
- Medication Schedules
- Patient Toileting
- Networking with Staff
- Conflict Negotiation
- Personal Growth Support
- Bed Transfers
- Vital Signs Management
- Healthcare Documentation
- Conflict Resolution
- Medical Records Management
- Seizure Management
- Children's Medical Needs
- Client Interactions
- Client Direct Care
- Grooming and Bathing
- Client Privacy
- Appointment Organization
- Mental and Physical Exercise
- Team Collaborating
- Safety Management
Timeline
Front of House Waitress
The Sands Resort Torquay
10.2022 - Current
Disability Support Worker
Outside The Box Education
06.2021 - 02.2022
Support Worker
Nelson Park School
06.2021 - 12.2021
Cleaner
13th Beach Golf Club
12.2020 - 03.2021
Front of House Employee
Surfside Patisserie
06.2018 - 02.2020
Diploma of Nursing - Healthcare
The Gordon TAFE
Allied Health Assistant CERT III - Healthcare
The Gordon TAFE
High School Diploma -
Surf Coast Secondary College
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