ZALI OGILVIE-MOORE
Point Lonsdale,VIC
Summary
Extremely motivated and caring worker, with exceptional social skills, communication abilities and a customer service background. Dedicated to improving residents quality of life on a daily basis. My caring nature and empathetic approach allow me to build strong relationships with those around me based on trust and respect. I have experience in coordinating recreational activities for people of all ages. I am a committed to ensuring everybody's comfort, safety and dignity, and providing individualised care that meets each persons specific needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Rolling Pin Pie And Cake Shop
08.2017 - Current
- Interacted pleasantly with customers, even when under pressure to maintain a positive environment in the store.
- Made a large variety of hot and cold drinks, and received constant positive feedback.
- Cleaned machine, counters, dishes, hot plates, kept my area tidy throughout the day.
- Attended to 200-500 customers a day, with quick and efficient service.
- Made a large variety or rolls, sandwiches and wraps.
- Worked well in a team environment to ensure everyone felt the best they could at work.
- Served customers daily, as well as working as the barista at the same time.
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers
- Trained new employees.
Teacher (unqualified) / Shop Assistant
The Bellarine School Of Art
09.2021 - 05.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Pleasantly greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Taught children aged 4-18 how to work with different mediums and techniques to created artwork
- Maintained a good relationship with students / parents.
- Offered advice to customers on how to use different art supplies.
Education
Certificate IV - Leisure And Health
Aged Care Training Services
OnlineCertificate IV - Ageing Support
Aged Care Training Services
OnlineHigh School Diploma -
Bellarine Secondary College
Drysdale12.2019
Skills
- Exceptional Customer Service
- Safe Food Handling
- Fast/Willing Learner
- Complaint Resolution
- Coffee and Tea Preparation
- Positive Attitude
- Guest Experiences
- Opening/Closing Procedures
- Professional Relationships
- Operational Efficiency
- Equipment and Store Cleaning
Certification
SHB30115 Certificate III in Beauty Services
Working with Children Check
CHC43015 Certificate IV in Ageing Support
CHC43415 Certificate IV in Leisure and Health
Timeline
Teacher (unqualified) / Shop Assistant
The Bellarine School Of Art
09.2021 - 05.2023
Barista
Rolling Pin Pie And Cake Shop
08.2017 - Current
Certificate IV - Leisure And Health
Aged Care Training Services
Certificate IV - Ageing Support
Aged Care Training Services
High School Diploma -
Bellarine Secondary College
SHB30115 Certificate III in Beauty Services
Working with Children Check
CHC43015 Certificate IV in Ageing Support
CHC43415 Certificate IV in Leisure and Health
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