Riley Haines
Cleve,SA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Agricultural Service Technician
Ramsey Bros
11.2018 - Current
- Perform diagnostic procedures with precision and expertise.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Supervise and optimise workshop operations for peak efficiency.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Developed customised training materials for clients, empowering them to effectively operate their new machinery
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
SACE -
Cleve Area School
Cleve12.2018
Skills
- Quality Assurance
- Time Tracking
- Work Documentation
- Project Oversight
- Customer Service
- Equipment Troubleshooting
- Preventive Maintenance
- Technical Support
- Regulatory Compliance
- Service Reports
- Documentation and Reporting
- Hand Tool Knowledge
- Heavy Lifting
- Analytical Thinking
- Equipment Expertise
- Troubleshooting Skills
- Flexible and Adaptable
- Diagnostics Skill
- Customer Relationship Management
Accomplishments
2022 Ramsey Bros Apprentice of the year
Certification
- Cert III Agricultural Technician
- RSA Trained
- Licence to handle refrigerants
- Licence to perform high risk work
- Car License
- Forklift License
- Boat License
Timeline
Agricultural Service Technician
Ramsey Bros
11.2018 - Current
SACE -
Cleve Area School
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