Zalia Korcak
Dallas
Summary
Dynamic team player with a proven track record at McDonald's, excelling in customer service and cash handling. Demonstrated adaptability and attention to detail while enhancing customer satisfaction and maintaining a pristine environment. Skilled in problem-solving and multitasking, consistently delivering high-quality service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Team Member
Bakers Boutique
12.2023 - 01.2025
- Assisted in the setup and maintenance of the store, ensuring a welcoming atmosphere for customers
- Made donuts, ensuring quality control and consistency
- Provided excellent customer service by answering questions, assisting with orders, and ensuring customer satisfaction
Customer Service Officer
Serco
Melbourne
01.2024 - 10.2024
- Managed daily operations of the Customer Service Department.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Answered inbound customer inquiries via telephone.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Team Member
Schnitz
05.2022 - 10.2023
- Worked effectively as part of a team to deliver fast and high-quality service
- Maintained cleanliness and organization of the store, ensuring all areas were safe and presentable
- Improved customer service skills by handling customer inquiries and providing product knowledge
- Managed cash handling responsibilities with accuracy and efficiency
Customer Service
McDonald's
08.2019 - 11.2021
- Provided exceptional customer service, greeting customers and answering questions about products
- Assisted with cash register operations, accurately processing payments and making change
- Effectively handled customer complaints and ensured satisfaction, promoting return business
- Maintained a clean and organized work environment while adhering to health and safety standards
Education
Cert III - Business
Key Institute
Southbank12.2023
Year 10 -
William Ruthven Secondary College
12.2021
Skills
- Customer Service
- Food preparation
- Attention to detail
- Adaptability and flexibility
- Teamwork
- Problem Solving
- Multitasking Capability
- Inbound call management
- Cash Handling
- Time management
- Communication skills
References
References available upon request.
Timeline
Customer Service Officer
Serco
01.2024 - 10.2024
Team Member
Bakers Boutique
12.2023 - 01.2025
Team Member
Schnitz
05.2022 - 10.2023
Customer Service
McDonald's
08.2019 - 11.2021
Cert III - Business
Key Institute
Year 10 -
William Ruthven Secondary College
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